Granting access to the web portal

Before a user can access the Genetec ClearID™ web portal, an Account administrator must grant them the required User or Administrator permissions.

Before you begin

The identity must already exist in the system.

What you should know

Some organizations disable web portal access for certain identities if it isn't required.

If a system integrator or another identity needs administrator access, the existing Account administrator must manually grant it to them.

When a new ClearID account is created, the person designated as the Account administrator automatically receives a Welcome to Genetec ClearID™ email and a New ClearID Account – [Account Name] email. This person is automatically granted administrator access.

1. Click Organization > Identities .
2. Search for a user or select one from the Identities list.
3. Click User permissions.

   

4. In the User permissions section, move the Web portal access slider to Enabled.
5. In the Username field, enter a valid email address.
6. In the User type list, select:
   • User for standard access.
   • Administrator for administrator privileges.
7. Click Save.

   

The selected identity now has access to the web portal with either User or Administrator privileges.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.