Granting access to the web portal

To provide users with access to the Genetec ClearID™ web portal, Account administrators can grant the required permissions.

Before you begin

The identity must already exist in the system.

What you should know

• Some organizations disable web portal access for certain identities if it isn't required.
• When a new ClearID account is created, the person designated as the Account administrator automatically receives a Welcome to Genetec ClearID™ email and a New ClearID Account – [Account Name] email. This person is automatically granted administrator access.
• If a system integrator or another identity needs administrator access, the existing Account administrator must manually grant it to them.

1. From the Access management section on the sidebar, click Organization > Identities .
2. Search for a user or select one from the Identities list.
3. Click User permissions.

   

4. In the User permissions section, move the Web portal access slider to Enabled.
5. In the Username field, enter a valid email address.
6. In the User type list, select:
   • User for standard access.
   • Administrator for administrator privileges.
7. Click Save.

   

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.