About email notifications

2025-02-18

Genetec ClearID™ sends email notifications to inform users about specific system events related to access, identities, roles, and visits.

Email notifications are sent from [email protected]. If you don’t receive email notifications in either your Inbox or Spam (Junk) folders, contact your account administrator.

To opt out of or resubscribe to email notifications, see Configuring your email notification preferences

The following events can trigger email notifications:


Trigger event for notification	Possible notification recipients
Activity Summary
Weekly activity summary Note: The weekly activity summary summarizes all pending tasks or requests related to visit events, identity requests, or area access requests that require approval. You don't receive these notifications if you have no tasks or requests. Weekly activity summary emails are sent every Monday at 9:00 am based on the identity's primary site. If no primary site is set, the email is sent at 9:00 am GMT.	Requesters Visit approvers Supervisors Identity approvers Area owners Area managers Role managers
Access for an identity
Account is created for an identity Important: If a corporate log on (single sign-on using Microsoft Office 365 or similar) is used, the account is automatically activated and no activation email is received.	Identity Account administrators
Area access request for an identity is submitted	Identity requester
Area access request for an identity is canceled	Identity requester Area managers Area owners
Area access request for an identity requires approval or denial Tip: No email is sent if the request is auto-approved. The email recipient depends on the system's workflow settings.	Supervisors Area managers
Area access request for an identity is approved or denied Note: If the person who submits an access request and the identity the access request is for are different, both receive the email.	Identity Area owners
Area access for an identity is granted	Identity Identity supervisors
Area access for an identity is revoked (or expired) Note: Access expired emails are sent at midnight based on the time zone specified for the site.	Identity Identity supervisors
Access for a role
Access request submitted for a role Note: Both role owners and role managers can request access for roles. The user who made the request receives the email.	Role managers Role owners
Area access request for a role requires approval or denial	Supervisors Area managers
Area access request for a role is approved or denied Note: Supervisors or area managers must approve or deny the request.	Approved: Area managers Denied: All Role managers
Area access granted for role Note: Area managers can approve area access requests for roles, or the requests can be auto-approved. A role can also be manually granted access to an area.	All Role managers
Area access revoked for a role	All Role managers
Identity added to role membership	Identity
Identity removed from role membership	Identity
Identity requests
Identity requested Note: If one of the requested identities is canceled, all configured approvers are added to the Cc list of the identity request approval and completion email. The subject of the email is: "Identity request for identity has been updated".	Requester Supervisors (if configured in the identity template) Identity approvers (if configured in the identity template)
Visit events
Visit created	Requester Hosts
Visit requires approval or denial Note: No email is sent if the request is auto-approved.	Supervisors
Visit approved or denied	Requester Hosts
Visitor confirmation	Visitor
Visit request requires approval or denial Note: No email is sent if the visit is auto-approved.	Area managers (depending on workflow) Visit approvers (depending on workflow)
Visitor checked-in	Hosts
Visitor watchlist alert (notify or block)	Watchlist managers
Access reviews
Access review pending	Area managers Role managers