What's new in ClearID

What's New: January 2025

Check visitors in using ClearID mobile operator check-in

Previously, visitors could only check in to events using the Self-Service Kiosk iPad. Now, receptionists, security guards, and attendants at hosted events can quickly check visitors in using the ClearID Self Service Kiosk app on an iPhone. Mobile operator check-in uses the iPhone to scan QR codes and look up visit information.

For more information, see Mobile operator check-in and Configuring mobile operator check-in.

Make informed decisions when granting employees access

You can now specify that employees upload supporting documents when submitting access requests for secure areas where specialized certifications are required to gain access. Site owners and Area approvers can review submitted documents to ensure that employees requiring access comply with industry regulations and company policies before granting them access.

For more information, see Configuring access request documents for sites and Configuring access request documents for areas.

Ensure visitors comply with site requirements

You can now specify that visitors read and sign required compliance documents during a Self-Service Kiosk check-in. Account administrators can add up to five documents to the Kiosk, including non-disclosure agreements, waivers, on-site instructions, and more.

For more information, see Adding PDF acknowledgment documents to the Self-Service Kiosk.

Visitors can reprint badges

Visitors can now reprint lost or damaged badges directly from the Self-Service Kiosk. As a Site owner, you can activate the Re-print badge option so that visitors can return to the Kiosk to reprint their temporary badge.

For more information, see Activating badge reprints.

Protect visitor privacy

Site owners can now deactivate photo-taking during visitor check-in at the Self-Service Kiosk.

For more information, see Disabling visitor photo during check-in.

For a complete list of all prior announcements, see Previous features and enhancements.