Plugin installed, but missing from Security Desk and Config Tool

2026-01-22Last updated

If the Properties tab for the plugin is missing, then the plugin is not installed on your local machine. The plugin must be installed on a Genetec™ Server (main or expansion).

To help you troubleshoot this issue, refer to the possible causes and their respective solutions below.

Possible symptoms:

  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the new role is missing the Properties tab.
  • In Security Desk, the plugin doesn't appear on the Options page.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Make sure that a Genetec™ Server has the plugin installed, the role created, and is configured correctly.

Solution 3: Confirm that the plugin is installed on your Security Center computer:
  1. From the homepage in Security Desk or Config Tool, click About > Installed components .
  2. Look for Genetec.Iams.SCPlugin.Client in the list of entries.
Solution 4: Confirm that your system has a license (certificate) for the plugin:
  1. From the homepage in Security Desk or Config Tool, click About > Certificates .
  2. Look for the name of the plugin in the list.
  3. Ensure that your access permissions are set to Unlimited or a number representing the number of licenses.