Data synchronization issues (One Identity Synchronization Tool)

2023-07-06Last updated

If you encounter connectivity issues when using the Genetec ClearID™ One Identity Synchronization Tool, check your service logs for errors. To help you troubleshoot the issue, learn about the possible causes and their respective solutions.

Missing data fields

Description: Data fields are missing.

Solution: Review the One Identity Service logs.
  1. Click Three vertical white dots., then click Open logs folder.
    Tip: You can also open the ConfigurationTool logs manually here: 
    %ProgramData%\Genetec\OneIdentity\Logs\Service
  2. Review the One Identity Service logs for error messages related to missing data fields.

    For more information about attribute fields, see One Identity Synchronization Tool attribute fields.

  3. Check your Azure AD API permissions.

Missing name fields (first name, last name)

Description: Name fields (first name or last name) are missing.

Solution: Review the One Identity Service logs.
  1. Click Three vertical white dots., then click Open logs folder.
    Tip: You can also open the ConfigurationTool logs manually here: 
    %ProgramData%\Genetec\OneIdentity\Logs\Service
  2. Review the One Identity Service logs for error messages related to name fields.

    For more information about attribute fields, see One Identity Synchronization Tool attribute fields.

  3. Check your Azure AD API permissions.

Missing email addresses

Description: Email address fields are missing.

Solution: Review the One Identity Service logs.
  1. Click Three vertical white dots., then click Open logs folder.
    Tip: You can also open the ConfigurationTool logs manually here: 
    %ProgramData%\Genetec\OneIdentity\Logs\Service
  2. Review the One Identity Service logs for error messages related to email address fields.

    For more information about attribute fields, see One Identity Synchronization Tool attribute fields.

  3. Check your Azure AD API permissions.

File path is not valid

Description: User permission issues encountered when using CSV files as the data source for Identities because the file path is not valid.
Data source configuration dialog in the ClearID One Identity Synchronization Tool with the file path is not valid error message highlighted.
Solution:
Best Practice: To avoid user permission issues when using CSV files with the ClearID One Identity Synchronization Tool, save your files to a C: or C:\temp folder location. Do not save your CSV files in user-controlled file or folder locations (c:\Users folders or desktop folder location) or you might encounter File path is not valid user permissions issues.