Data synchronization issues (One Identity Synchronization Tool)
If you encounter connectivity issues when using the Genetec ClearID™ One Identity Synchronization Tool, check your service logs for errors. To help you troubleshoot the issue, learn about the possible causes and their respective solutions.
Missing data fields
Description: Data fields are missing.
- Click
, then click Open logs folder.
Tip: You can also open the ConfigurationTool logs manually here:%ProgramData%\Genetec\OneIdentity\Logs\Service
- Review the One Identity Service logs for error messages related
to missing data fields.
For more information about attribute fields, see One Identity Synchronization Tool attribute fields.
- Check your Azure AD API permissions.
Missing name fields (first name, last name)
Description: Name fields (first name or last name) are missing.
- Click
, then click Open logs folder.
Tip: You can also open the ConfigurationTool logs manually here:%ProgramData%\Genetec\OneIdentity\Logs\Service
- Review the One Identity Service logs for error messages related
to name fields.
For more information about attribute fields, see One Identity Synchronization Tool attribute fields.
- Check your Azure AD API permissions.
Missing email addresses
Description: Email address fields are missing.
- Click
, then click Open logs folder.
Tip: You can also open the ConfigurationTool logs manually here:%ProgramData%\Genetec\OneIdentity\Logs\Service
- Review the One Identity Service logs for error messages related
to email address fields.
For more information about attribute fields, see One Identity Synchronization Tool attribute fields.
- Check your Azure AD API permissions.
File path is not valid
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