Custom fields not displayed in Security Desk

2026-01-22Last updated

If custom fields are not displayed in Security Desk, check the user privileges and ensure that the relevant user or user groups have been configured for the custom field.

To troubleshoot the issue, learn about the possible causes and their respective solutions.

Incorrect user privileges

Description of cause: A custom field is not displayed because the user lacks the required privileges.

Solution: Add the required privileges.
  1. From the Config Tool homepage, open the User management task.
  2. Select the relevant user, and click the Privileges tab.
  3. Allow the following privileges:
    • Application privileges > Security Desk
    • Application privileges > Config Tool
    • Administrative privileges > System management > View role properties
    • Administrative privileges > System management > View server properties
    • Task privileges > Administration > Plugins
  4. (Optional) Allow the following custom field privileges:
    • Administrative privileges > Access control management > View cardholder group properties > Modify cardholder group properties > Modify custom fields
    • Administrative privileges > Access control management > View cardholder properties > Modify cardholder properties > Modify custom fields
    • Administrative privileges > Access control management > View credential properties > Modify credential properties > Modify custom fields
    • Administrative privileges > Access control management > View visitor properties > Modify visitor properties > Modify custom fields
    • Administrative privileges > System management > View general settings > Modify custom field definitions
  5. Click Apply.

Custom field not configured for user or user group

Description of cause: The custom field has not been configured to display to the user or user group.

Solution: Configure the custom field to display to the user or user group.
  1. From the Config Tool homepage, open the System task.
  2. Click General settings > Custom Fields .
  3. Select the custom field that is not displayed to the user.
    System task in Config Tool showing the Custom fields page.
  4. Click Edit the item () to modify the custom field settings.
  5. In the Security section of the Edit custom field dialog box, click Add an item ().
  6. Navigate to and select a user or user group from the list and click OK.

    In the following example, the Expected Arrival custom field is configured to be visible to the Genetec Receptionists user group.

    Edit custom field dialog in Config Tool showing the Custom field settings.
  7. Click Save and close, and then click Apply.