Plugin role could not find file with certificate

2026-01-22Last updated

When adding the Genetec ClearID™ plugin role, the role is unable to start and cannot find the file with the certificate.

In Config Tool, in the Roles section of the System task, the following error message is displayed in the diagnosis dialog:
Diagnosis dialog in the Roles section of the System task in Config Tool showing a certificate error message.

Cause

The CD-SC-PLUGIN license is missing for that system. GSC does not have the ClearID license part.

Solution

Make sure that the plugin role is correctly configured with the required license part.

  1. In Config Tool, click About > Certificates and look for ClearID.
  2. If the ClearID certificate is not found, add the CD-SC-PLUGIN part to the license, apply the license to the system, and restart the system.