Configuring credential replication

2025-10-28Last updated

To replicate supported credentials across multiple Synergis™ systems, an Account administrator must configure your credentials replication settings in the Genetec ClearID™ portal.

Before you begin

What you should know

  • For the replication functions to work, you must be using all the identity management functions provided by ClearID.
  • Any credential changes that are only performed on a secondary system aren’t replicated to the other systems.
  • Credentials won’t be sent to systems where cardholder and credential management is in read-only mode.
    • In this situation, the access control system is highlighted in the ACS list with the Cardholder and credential management is disabled () icon.

Procedure

  1. From the homepage, click Administration > Credentials .
  2. In the Credential replication mode section, select a replication mode.
    • Option 1: No replication between access control systems.
      Diagram of the no replication mode for credentials in ClearID.
      Each access control system manages its own credentials. No synchronization occurs.
      Note:
      If you select this option, skip the following step.
    • Option 2: Use a specific access control system as the source of credentials synchronization.
      Diagram of the specific access control system mode for credentials in ClearID.
      Credential modifications performed in the selected access control system are synchronized to all other systems where the identity is associated with a cardholder.
    • Option 3: Use the system associated with the primary site of the identity as the source of credentials synchronization.
      Diagram of the primary site mode for credentials in ClearID.
      The system associated with the identity’s primary site is the source. Credential changes in this system are synchronized to all other systems linked to the identity.
  3. In the Credential types and formats section, select the credential types to synchronize.
    • The available options depend on credential data pulled from your connected systems.
    • Custom credentials are not supported.
    • If multiple formats exist, you can choose to synchronize only specific formats.
  4. Click Save.