Forcing credential synchronization

2025-10-28Last updated

To resolve credential issues, you can force a synchronization to replace all credentials in Genetec ClearID™. This force synchronization uses the latest values from your selected credential source and triggers the synchronization immediately.

Before you begin

What you should know

  • Only an Account administrator can force a credentials synchronization.
  • After credential synchronization settings have been configured, the synchronization is automatic.
  • A forced synchronization is useful:
    • During initial setup, to ensure all credentials are propagated.
    • After switching from specific system mode to primary site mode, to immediately align credentials with the new configuration.
  • Synchronization throughput is about 10 credentials per second, but this may vary depending on the machine running the ClearID plugin and the number of assigned credentials.
  • If issues occur, the Account administrator can review logs, troubleshoot, and force a synchronization if needed.
  • If No replication between access control systems was selected during setup, the force synchronization option is not available.

Procedure

  1. From the homepage, click Administration > Credentials .
  2. In the Force credential synchronization section, click Synchronize.
  3. In the Synchronize dialog, click Synchronize.
    The request to synchronize credentials is initiated.
    Important:
    No further progress is reported in the Credentials tab.

After you finish

Review the Credential replication logs to confirm that credentials information has been updated with the latest information.