Forcing credential synchronization

2025-02-14

To resolve credential issues, you can force a synchronization to replace all credentials in Genetec ClearID. This force synchronization uses the latest values from your selected credential source and triggers the synchronization immediately.

Before you begin

What you should know

Only an account administrator can force a credentials synchronization.

After credential synchronization settings have been configured, the synchronization is automatic.

A forced synchronization can be used during initial setup as a preemptive measure to ensure that all credentials are propagated correctly.
A forced synchronization is also used when the synchronization mode is updated from a specific system to the primary site option. Forcing the synchronization after a mode change ensures that the correct credentials are synchronized immediately to align with the selected mode.

Synchronization throughput is estimated at approximately 10 credentials a second. However, this throughput can vary depending on the machine running the Genetec ClearID™ plugin and the number of credentials assigned to identities.

If credential issues are encountered at a site contact the account administrator to view the logs, perform troubleshooting, and potentially force a synchronization.

Note: If you selected No replication between access control systems during your credentials synchronization configuration, the force synchronization function isn’t available.

Procedure

From the homepage, click Administration > Credentials .
In the Force credential synchronization section, click Synchronize.
In the Synchronize dialog, click Synchronize.
The request to synchronize credentials is initiated and a Request to synchronize other systems sent successfully message is displayed.
Important: No further progress is reported in the Credentials tab.

After you finish

Review the Credential replication logs to confirm that credentials information has been updated with the latest information.