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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.

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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  You can use the self-service portal to invite guests for a visit or event. If Area managers are specified, it simplifies the approval process and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.
- Copying a visit event
  You can copy a visit event to reuse details for recurring visits or events with many participants
- Modifying visit events
  To update details or add or remove visitors and hosts, you can modify a visit event. Updates ensure that all attendees have the latest information.
- Approving visit event requests
  Visit event approvers must review the pending approvals before deciding which requests to approve.
- Adding visit events to your calendar
  :To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  Site owners and Watchlist managers can view current, upcoming, or past visits. The report results are specific to a site, and can be filtered by event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    You can set up automatic generation of QR code credentials for visitors when a visit request is created.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to automatically check in visitors and grant them access at specified parking entrances or gated facilities. This is useful when visitors need access before check-in or at locations without self-service kiosks.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
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Glossary

QR codes as a credential for visitors

2026-02-13

To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.

QR code solutions including Qscan barcode reader, STid QR code readers, and turnstiles with a QR code reader solution.

The following third-party vendor QR code solutions are currently supported:

Qscan barcode readers
STid QR code readers

How visitors use QR codes:

The QR code contained in a visitor confirmation email can be presented using a smartphone.
The visitor confirmation email can also be printed and used for check-in.
SMS messages notify hosts when their visitors arrive (if the check-in notification function is enabled).