Importing a custom card format (QR code credential) in Synergis

2026-02-13Last updated

Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.

Before you begin

What you should know

  • Only Security Center administrators or users with the modify credential properties privilege can import the custom card format.
  • The SDK and ClearID Plugin do not automatically create the custom card format for QR codes.

Procedure

  1. In Config Tool, open the Access control task and click the General settings view.
  2. In the Custom card formats section of Credentials, click Add an item ().
  3. Download this QRcode.xml file.
  4. In the Custom card format editor dialog, click Import.
    Custom card format editor dialog in Config Tool showing the default custom card format settings.
    Important:
    The import uses the Wiegand card format type.
  5. Navigate to and select the QRcode.xml file you downloaded.
  6. Click Open and click OK.
    Custom card format editor dialog in Config Tool showing the custom card format settings with the QR Code custom format selected.
    Important:
    You must use this specific QRCode.xml file, because the ClearID plugin requires a GUID in the file.
The QR code (Hex) custom card format is now selected and available in the Credentials section.

After you finish

Enable QR code credentials for visitors.