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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
Enabling QR code credentials for visitors
To automatically provide visitors with QR code credentials, Site owners and Account administrators can enable QR code credential generation when visit requests are created.

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Managing sites
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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- About visit profiles
  To tailor visitor management settings for various scenarios within a single location, Site owners can configure visit profiles in Genetec ClearID™.
- About visitor invitations
  Visitor invitations in Genetec ClearID™ let you invite guests for a visit or event using the self-service portal. Depending on your visitor management settings, you can invite visitors manually or import them in bulk from a CSV file.
- Reviewing visit events
  To monitor visitor activity for their areas, Area owners, security, and reception can review and filter current, upcoming, or past visit events in Genetec ClearID™.
- About visit event logs
  Visit event logs in Genetec ClearID™ provide records of visitor and operator actions during visit events. Account administrators, Site owners, requesters, and hosts can use these logs to audit check-in activity and identify invited guests who did not check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs as CSV files in Genetec ClearID™.
- Copying a visit event
  To quickly create similar visits, you can copy a visit event and reuse details for recurring visits or events with many participants.
- Modifying visit events
  To keep attendees informed before a visit event begins, you can modify visit event details, visitors, and hosts in Genetec ClearID™.
- Approving visit event requests
  To decide which pending visit event requests to approve, Visit event approvers can review request details and approve valid requests in Genetec ClearID™.
- Adding visit events to your calendar
  To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  To review visitor activity for a specific site, Site owners and Watchlist managers can view current, upcoming, or past visits and filter results by requester, expected arrival, or watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
  - Importing a custom card format (QR code credential) in Synergis
    To use QR codes as credentials in Genetec ClearID™, configure Synergis™ to support the ClearID QR code custom card format for access to parking entrances, turnstiles, and gated facilities.
  - Enabling QR code credentials for visitors
    To automatically provide visitors with QR code credentials, Site owners and Account administrators can enable QR code credential generation when visit requests are created.
  - About Qscan devices
    Qscan devices in Genetec ClearID™ scan QR code credentials so visitors can access parking entrances, turnstiles, and gated facilities. These devices must be configured to support the QR code credential custom card format.
  - About STid devices
    STid devices in Genetec ClearID™ read QR code credentials so visitors can access parking entrances, turnstiles, and gated facilities when the devices are configured for QR code access.
  - Automating visitor access and check-in using a macro
    To automate visitor check-in and access at parking entrances or gated facilities, configure a Security Center macro that runs when visitors present their Genetec ClearID™ QR code credentials.
  - Enabling LPR credential creation
    To use a visitor’s license plate as a credential for vehicle access, Site owners can enable LPR credential creation in Genetec ClearID™ by adding the license plate field to a visit profile.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Enabling QR code credentials for visitors

2026-05-05

To automatically provide visitors with QR code credentials, Site owners and Account administrators can enable QR code credential generation when visit requests are created.

Before you begin

Enable visitor management for sites in Genetec ClearID™
Make sure that the custom card format (QR code) is imported and available in Security Center.

What you should know

When a visitor is created, they start in an inactive state. Their credential includes an auto-generated QR code, which matches the one in the confirmation email.
The credential is issued immediately, but the QR code only becomes usable after check-in. It remains valid until the visitor checks out, or until the end of the scheduled day.

Procedure

Click Organization > Sites .
Search for and select a site.
Click Visitor management.
In the Advanced section, select Automatically create QR code credentials for visitors.
Click Save.

The next time a visitor is invited to the site, ClearID automatically creates a QR code credential for the visitor. The QR code is included in the visitor confirmation email.

Example Visitor confirmation email notification.

After you finish

To validate that QR code credentials are automatically created for visitors, invite a visitor and test the check-in process.

You can search for a visitor in the Visitor management task in Security Desk, then edit the credential to check the visitors' Credential information, Credential type, and Status.

Credential information in Security Desk with Card format, Credential Type, and status highlighted.