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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
Configuring Qscan devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.

About ClearID
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Managing identities and users
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Managing sites
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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  To invite one or more guests for a site visit or event, use the self-service portal. Using a self-service portal with area managers specified simplifies the approval process, and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas. Visits can be requested for hosting other site employees, maintenance contractors, appointments, meetings, interviews, customer visits, business partner conferences, and so on.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices during visit events, and review lists of absent attendees, you can export the logs of each event from the Genetec ClearID™ portal.
- Copying a visit event
  You can copy a visit event to take advantage of reusable information in a recurring visit or visit events that include a large number of participants.
- Modifying visit events
  From time to time, you might want to modify a visit event to change the event details, or to add or remove visitors or hosts. Updating the visit event details ensures that your visitors are always kept up to date following any changes to an upcoming event.
- Approving visit event requests
  To modify or approve visit requests, Visit event approvers must review the pending approvals and then decide which requests to approve.
- Adding visit events to your calendar
  Hosts and visitors can keep track of events and simplify the check-in process by adding visits to their calendars. To add a Genetec ClearID™ visit event to your calendar, open the visit confirmation email and download the attached ICS file.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  You can view a visitors report for any current or upcoming visits, or visits that occurred in the past. The report results are specific to a site, and can be filtered using event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    To automatically create a QR code credential for visitors when a visit request is created, you must enable QR code credentials for visitors.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - Connecting a Qscan barcode reader to a Mercury Controller
      In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.
    - Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
      Before the QR codes automatically generated by Genetec ClearID™ for visitor confirmation email notifications can be understood and processed by Synergis™ Cloud Link during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to automatically check in and grant access to visitors at specified parking entrances or gated facilities. The macro can be used for visitors who need access to a parking entrance or gated facility before they can check in or at locations without self-service kiosks.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Configuring Qscan devices for ClearID

2025-09-02

Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.

Before you begin

Familiarize yourself with the Qscan documentation:

Warning:

Qscan barcode readers contain a Class 2 laser. Do not look directly into the laser.

What you should know

This procedure is for system integrators or account administrators who install and configure barcode scanners.

The following Qscan devices can be used with ClearID to scan QR codes as a credential for visitors:

Qscan (for parking lots)
QscanT (for turnstiles)
QscanI (indoor version)

For more information, see the International Barcode Systems, Inc. Products page.

Procedure