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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
Configuring Qscan devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
Connecting a Qscan barcode reader to a Mercury Controller
In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.

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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  You can use the self-service portal to invite guests for a visit or event. If Area managers are specified, it simplifies the approval process and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.
- Copying a visit event
  You can copy a visit event to reuse details for recurring visits or events with many participants
- Modifying visit events
  To update details or add or remove visitors and hosts, you can modify a visit event. Updates ensure that all attendees have the latest information.
- Approving visit event requests
  Visit event approvers must review the pending approvals before deciding which requests to approve.
- Adding visit events to your calendar
  :To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  Site owners and Watchlist managers can view current, upcoming, or past visits. The report results are specific to a site, and can be filtered by event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    You can set up automatic generation of QR code credentials for visitors when a visit request is created.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - Connecting a Qscan barcode reader to a Mercury Controller
      In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.
    - Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
      Before Synergis™ Cloud Link can process the QR codes in ClearID™ visitor confirmation emails during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to automatically check in visitors and grant them access at specified parking entrances or gated facilities. This is useful when visitors need access before check-in or at locations without self-service kiosks.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
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Additional resources
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Glossary

Connecting a Qscan barcode reader to a Mercury Controller

2026-02-13

In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.

What you should know

This procedure is for system integrators or account administrators who install and configure barcode scanners.
This scenario describes how to connect a Qscan barcode reader to a Mercury EP 1502 controller.

Warning:

Do not look directly into the Qscan barcode reader or the laser may cause permanent vision damage.

Procedure

Connect your Qscan barcode reader device to the Reader 1 connection block in the Mercury EP 1502 controller.

Figure 1. Figure 1: Qscan barcode reader

Figure 2. Figure 2: Mercury EP1502 controller boards

Note:
The Mercury controller boards can vary in color depending on when they were manufactured and purchased.

Figure 3. Figure 3: Mercury EP1502 controller board wiring loom connections

Connect the Qscan barcode reader wires to the terminals on the Reader 1 connector block of the Mercury controller.

Refer to the following table for the appropriate wire connections:

Table 1. Mercury controller and Qscan reader wiring connections
Mercury EP1502: Reader 1 connections	Qscan barcode reader: wire colors
GND (Ground)	BLUE
DAT D0 (Data/Data 0/TR-)	GREEN
CLK D1 ( Clock/Data 1/TR+)	WHITE
BZR (Reader Buzzer)	Not applicable
LED (Reader LED)	ORANGE
V0 (Reader Power)	RED

After you finish

Configure Qscan barcode reader to support 40-bit hexadecimal QR codes