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Managing visitors
Learn how to manage visit requests and access requests.
Viewing visit event logs
To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.

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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  You can use the self-service portal to invite guests for a visit or event. If Area managers are specified, it simplifies the approval process and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.
- Copying a visit event
  You can copy a visit event to reuse details for recurring visits or events with many participants
- Modifying visit events
  To update details or add or remove visitors and hosts, you can modify a visit event. Updates ensure that all attendees have the latest information.
- Approving visit event requests
  Visit event approvers must review the pending approvals before deciding which requests to approve.
- Adding visit events to your calendar
  :To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  Site owners and Watchlist managers can view current, upcoming, or past visits. The report results are specific to a site, and can be filtered by event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
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Additional resources
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Glossary

Viewing visit event logs

2026-02-12

To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.

Before you begin

What you should know

You must be an Account administrator, Area owner, requester, or host to view visit event logs.

Procedure

From the Dashboard, go to Visits .
From the visit type filter, select All visits.
By default, 10 visits are displayed. You can click Load more to display the next 10 visits.
Select the event.
Export the event logs you require:
- Click Export kiosk actions log as CSV file to download a log of actions performed on visitor management devices during the event.
- Click Export absent attendees list as CSV file to download a list of visitors who didn’t check in to the visit event.

Example

Exported logs are saved as CSV files using the event name. For example, Channel Partner Event.csv or Channel Partner Event-absentees.csv.

The kiosk actions log CSV file for an event in ClearID.