Home
Managing visitors
Learn how to manage visit requests and access requests.
Viewing visit event logs
To audit operator and visitor actions on check-in devices during visit events, and review lists of absent attendees, you can export the logs of each event from the Genetec ClearID™ portal.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  To invite one or more guests for a site visit or event, use the self-service portal. Using a self-service portal with area managers specified simplifies the approval process, and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas. Visits can be requested for hosting other site employees, maintenance contractors, appointments, meetings, interviews, customer visits, business partner conferences, and so on.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices during visit events, and review lists of absent attendees, you can export the logs of each event from the Genetec ClearID™ portal.
- Copying a visit event
  You can copy a visit event to take advantage of reusable information in a recurring visit or visit events that include a large number of participants.
- Modifying visit events
  From time to time, you might want to modify a visit event to change the event details, or to add or remove visitors or hosts. Updating the visit event details ensures that your visitors are always kept up to date following any changes to an upcoming event.
- Approving visit event requests
  To modify or approve visit requests, Visit event approvers must review the pending approvals and then decide which requests to approve.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  You can view a visitors report for any current or upcoming visits, or visits that occurred in the past. The report results are specific to a site, and can be filtered using event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Viewing visit event logs

2025-06-11

To audit operator and visitor actions on check-in devices during visit events, and review lists of absent attendees, you can export the logs of each event from the Genetec ClearID™ portal.

Before you begin

Invite visitors and review your visit events.

What you should know

You must be an Account administrator, Area owner, requester, or host to view visit event logs.

Procedure

From the dashboard, go to Visits .
From the visit type filter, select All visits.

Note:
By default, 10 visits are displayed. You can click Load more to display the next 10 visits.
Select the event for which you want to audit visit logs.
1. Click Export kiosk actions log as CSV file to download a log of actions performed on visitor management devices during the event.
2. Click Export absent attendees list as CSV file to download a list of visitors who didn’t check in to the visit event.

Example

The visit event log is downloaded as a .CSV file. By default, the exported file is created using the visit event name. For example, Channel Partner Event.csv or Channel Partner Event-absentees.csv.

The kiosk actions log CSV file for an event in ClearID.