Home
Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
Configuring Qscan devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
Before Synergis™ Cloud Link can process the QR codes in ClearID™ visitor confirmation emails during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  You can use the self-service portal to invite guests for a visit or event. If Area managers are specified, it simplifies the approval process and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas.
- About visit event logs
  In Genetec ClearID™, Account administrators, Site owners, requesters, and hosts can use visit event logs to audit events and identify absentees. These logs show detailed records of operator and visitor actions on check-in devices, as well as invited guests who didn’t check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs.
- Copying a visit event
  You can copy a visit event to reuse details for recurring visits or events with many participants
- Modifying visit events
  To update details or add or remove visitors and hosts, you can modify a visit event. Updates ensure that all attendees have the latest information.
- Approving visit event requests
  Visit event approvers must review the pending approvals before deciding which requests to approve.
- Adding visit events to your calendar
  :To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  Site owners and Watchlist managers can view current, upcoming, or past visits. The report results are specific to a site, and can be filtered by event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    You can set up automatic generation of QR code credentials for visitors when a visit request is created.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - Connecting a Qscan barcode reader to a Mercury Controller
      In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.
    - Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
      Before Synergis™ Cloud Link can process the QR codes in ClearID™ visitor confirmation emails during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to automatically check in visitors and grant them access at specified parking entrances or gated facilities. This is useful when visitors need access before check-in or at locations without self-service kiosks.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes

2026-02-13

Before Synergis™ Cloud Link can process the QR codes in ClearID™ visitor confirmation emails during check-in, you must configure your Qscan barcode reader to support 40-bit hexadecimal QR codes.

Before you begin

Connect Qscan barcode reader to Mercury controller

What you should know

This procedure is for system integrators or account administrators who install and configure barcode scanners.
This scenario describes how to program Qscan devices to support 40-bit hexadecimal QR codes used in ClearID and output to Synergis Cloud Link.
To manage access requests, Synergis Cloud Link requires the QR code in HEX format: 0xAB 0xC1 0x23 0x45 0x67
The following procedure removes alphanumeric QR code support from the Qscan barcode reader. The Qscan barcode reader cannot be used in alphanumeric mode while the 40-bit hexadecimal mode is active.

Warning:

Do not look directly into the Qscan barcode reader or the laser may cause permanent vision damage.

Procedure

To reset to factory default settings, scan the barcode in qscan resetbarcode1.pdf.

Qscan reader beeps twice if the factory reset is successful.
To ignore alphanumeric characters, scan the barcode in qscan no alpha delete.pdf .
To turn HEX conversion on, scan the barcode in qscan hex conversion.pdf .
To output 40-bits, scan all the barcodes in qscan 40-bit.pdf.