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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
About Qscan devices
Qscan devices in Genetec ClearID™ scan QR code credentials so visitors can access parking entrances, turnstiles, and gated facilities. These devices must be configured to support the QR code credential custom card format.
Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
To let Synergis™ Cloud Link process QR codes from Genetec ClearID™ visitor confirmation emails during check-in, configure the Qscan barcode reader to support 40-bit hexadecimal QR codes.

About ClearID
Learn about the ClearID self-service physical access management solution.
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Deployment preparation
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Account configuration
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Managing identities and users
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Managing sites
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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- About visit profiles
  To tailor visitor management settings for various scenarios within a single location, Site owners can configure visit profiles in Genetec ClearID™.
- About visitor invitations
  Visitor invitations in Genetec ClearID™ let you invite guests for a visit or event using the self-service portal. Depending on your visitor management settings, you can invite visitors manually or import them in bulk from a CSV file.
- Reviewing visit events
  To monitor visitor activity for their areas, Area owners, security, and reception can review and filter current, upcoming, or past visit events in Genetec ClearID™.
- About visit event logs
  Visit event logs in Genetec ClearID™ provide records of visitor and operator actions during visit events. Account administrators, Site owners, requesters, and hosts can use these logs to audit check-in activity and identify invited guests who did not check in.
- Viewing visit event logs
  To audit operator and visitor actions on check-in devices and review absent attendees, you can export visit event logs as CSV files in Genetec ClearID™.
- Copying a visit event
  To quickly create similar visits, you can copy a visit event and reuse details for recurring visits or events with many participants.
- Modifying visit events
  To keep attendees informed before a visit event begins, you can modify visit event details, visitors, and hosts in Genetec ClearID™.
- Approving visit event requests
  To decide which pending visit event requests to approve, Visit event approvers can review request details and approve valid requests in Genetec ClearID™.
- Adding visit events to your calendar
  To track upcoming visits and simplify check-in, hosts and visitors can add Genetec ClearID™ visit events to their calendars using the ICS file in the confirmation email.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  To review visitor activity for a specific site, Site owners and Watchlist managers can view current, upcoming, or past visits and filter results by requester, expected arrival, or watchlist status.
- QR codes as a credential for visitors
  To simplify access to parking entrance barriers, turnstiles, or gated facilities, Genetec ClearID™ can use QR codes as a credential for visitors.
  - Importing a custom card format (QR code credential) in Synergis
    To use QR codes as credentials in Genetec ClearID™, configure Synergis™ to support the ClearID QR code custom card format for access to parking entrances, turnstiles, and gated facilities.
  - Enabling QR code credentials for visitors
    To automatically provide visitors with QR code credentials, Site owners and Account administrators can enable QR code credential generation when visit requests are created.
  - About Qscan devices
    Qscan devices in Genetec ClearID™ scan QR code credentials so visitors can access parking entrances, turnstiles, and gated facilities. These devices must be configured to support the QR code credential custom card format.
    - Connecting a Qscan barcode reader to a Mercury Controller
      In situations where you need to use a Qscan barcode reader to access parking entrances, turnstiles, or gated facilities, you must connect a Qscan barcode reader to a Mercury controller. This ensures that the barcode reader can communicate with Security Center Synergis™ to manage access.
    - Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes
      To let Synergis™ Cloud Link process QR codes from Genetec ClearID™ visitor confirmation emails during check-in, configure the Qscan barcode reader to support 40-bit hexadecimal QR codes.
  - About STid devices
    STid devices in Genetec ClearID™ read QR code credentials so visitors can access parking entrances, turnstiles, and gated facilities when the devices are configured for QR code access.
  - Automating visitor access and check-in using a macro
    To automate visitor check-in and access at parking entrances or gated facilities, configure a Security Center macro that runs when visitors present their Genetec ClearID™ QR code credentials.
  - Enabling LPR credential creation
    To use a visitor’s license plate as a credential for vehicle access, Site owners can enable LPR credential creation in Genetec ClearID™ by adding the license plate field to a visit profile.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Configuring Qscan barcode reader to support 40-bit hexadecimal QR codes

2026-05-05

To let Synergis™ Cloud Link process QR codes from Genetec ClearID™ visitor confirmation emails during check-in, configure the Qscan barcode reader to support 40-bit hexadecimal QR codes.

Before you begin

Connect Qscan barcode reader to Mercury controller

What you should know

This procedure is for system integrators or Account administrators who install and configure barcode scanners.
This scenario describes how to program Qscan devices to support 40-bit hexadecimal QR codes used in ClearID and output to Synergis Cloud Link.
To manage access requests, Synergis Cloud Link requires the QR code in HEX format: 0xAB 0xC1 0x23 0x45 0x67
The following procedure removes alphanumeric QR code support from the Qscan barcode reader. The Qscan barcode reader cannot be used in alphanumeric mode while the 40-bit hexadecimal mode is active.

Warning:

Do not look directly into the Qscan barcode reader or the laser may cause permanent vision damage.

Procedure

To reset to factory default settings, scan the barcode in qscan resetbarcode1.pdf.

Qscan reader beeps twice if the factory reset is successful.
To ignore alphanumeric characters, scan the barcode in qscan no alpha delete.pdf.
To turn HEX conversion on, scan the barcode in qscan hex conversion.pdf .
To output 40-bits, scan all the barcodes in qscan 40-bit.pdf.