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ClearID plugin
Learn how to download and install the plugin.
Downloading and installing the plugin
To integrate the Genetec ClearID™ web application into Security Center, you must install the ClearID plugin on a Security Center server.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
- About ClearID plugin for Security Center
  The Genetec ClearID™ Plugin integrates Genetec ClearID™ with Security Center and connects Synergis™ and ClearID cloud services. Any actions performed in ClearID are automatically synchronized with Synergis.
- About cardholder and identity relationships
  Depending on the type of systems you want to integrate in Genetec ClearID™, you can choose to manage your cardholders and credentials manually or use ClearID to manage them automatically.
- Downloading and installing the plugin
  To integrate the Genetec ClearID™ web application into Security Center, you must install the ClearID plugin on a Security Center server.
- Creating the plugin role
  Before you can configure and use the Genetec ClearID™ plugin, you must create the plugin role in Config Tool.
- Connecting Security Center to ClearID
  Before you can connect the Genetec ClearID™ plugin role to your ClearID account, you must add your ClearID system and download an activation file. This activation file is then used to connect your Security Center system to the ClearID web application.
- Granting user privileges
  To allow users to access the Genetec ClearID™ plugin features and tasks, you must grant them the correct user privileges in Security Center.
- About ClearID system states
  When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.
- About custom fields
  A custom field is a user-defined property associated with an entity type. Custom fields are useful for storing additional information.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Downloading and installing the plugin

2025-04-16

To integrate the Genetec ClearID™ web application into Security Center, you must install the ClearID plugin on a Security Center server.

Before you begin

Ensure the following:

Your server meets the recommended system requirements.
A compatible version of Security Center is installed.

What you should know

Best Practice: Although it’s possible to host the ClearID role on any server, for best system performance host that role on a dedicated expansion server.

To install or configure the plugin in Security Center, you must be a Site administrator. For example, local security, system integrator, or Security Center administrator.
Synergis Professional or Omnicast Professional is required for plugins support in Security Center.
Failover or Federation™ are not supported.

Procedure

Open the GTAP Product Download page.
From the Download Finder list, select your version of Security Center.
Search for your package by name and download it.
Download the plugin .exe file here.
Follow your browser prompts to download the .exe file.
Stop the Genetec Server, and close Security Desk and Config Tool.
Open the extracted folder, right-click the setup.exe file, and click Run as administrator.
Open the downloaded file folder location, right-click the setup.exe file, and click Run as administrator.
Follow the installation instructions.
The plugin is installed to C:\Program Files (x86)\Genetec Inc\Genetec Security Center Plugins - ClearID\ by default.
On the Installation Wizard Completed page, click Finish.

After you finish

Return to Config Tool, and connect the ClearID plugin to ClearID cloud services account.

Best Practice: Use the Genetec™ Update Service (GUS) to keep the ClearID plugin up to date. For more information, see About the Genetec Update Service.