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Deployment preparation
Check your compatibility and deployment requirements.
Compatibility
The Genetec ClearID™ web portal and the ClearID plugin are compatible with Security Center 5.12 or later.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
- License options
  Use the following information to understand the licenses that are available for Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk. To update your license, contact us and provide the part numbers listed in this topic.
- Compatibility
  The Genetec ClearID™ web portal and the ClearID plugin are compatible with Security Center 5.12 or later.
- System requirements
  For the Genetec ClearID™ system to run efficiently in your web browser, the computer or mobile device that you use must meet certain software and hardware requirements.
- Firewall ports
  To ensure that Genetec ClearID™ works as designed, the following ports, URLs, and network requirements must be met.
- Supported devices
  To help you understand the hardware devices that are supported for use with Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk, use this supported devices list.
- Best practices
  Use the provided best practices to help you successfully plan, design, and configure your Genetec ClearID™ system deployments.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Compatibility

2026-06-11

The Genetec ClearID™ web portal and the ClearID plugin are compatible with Security Center 5.12 or later.

The web portal and plugin support Security Center versions for a maximum of 3 years after the first GA release date.

Table 1. Supported Security Center versionsUse the following information to help you understand when each Security Center version will no longer be supported for use with ClearID:
Security Center version	Security Center first GA release date	Security Center end of support in ClearID
5.12	December 2023	December 2026
5.13	December 2024	December 2027
5.14	May 2026	May 2029

Important:

You must have Synergis™ Professional or Enterprise to use ClearID. For more information, see License options.