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Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
Configuring STid devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
Transferring your reader configuration to your STid QR code reader
Before you can use QR codes as a credential in Genetec ClearID™, you must complete your STid QR code reader configuration by configuring an STiD OCB smart card so that you can transfer the reader configuration to the STid QR code reader.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
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Deployment preparation
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ClearID plugin
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Managing identities and users
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Managing sites
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Managing areas
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Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request. The activities can change the state and properties of visit requests, affect other entities in the system, or wait for conditions to be met.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities performed by the system or authorized people during the life cycle of a visit request if watchlists are enabled. The activities can change the state and properties of watchlists, affect other entities in the system, or wait for conditions to be met.
- Inviting visitors
  To invite one or more guests for a site visit or event, use the self-service portal. Using a self-service portal with area approvers specified simplifies the approval process, and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas. Visits can be requested for hosting other site employees, maintenance contractors, appointments, meetings, interviews, customer visits, business partner conferences, and so on.
- Copying a visit event
  You can copy a visit event to take advantage of reusable information in a recurring visit or visit events that include a large number of participants.
- Modifying visit events
  From time to time, you might want to modify a visit event to change the event details, or to add or remove visitors or hosts. Updating the visit event details ensures that your visitors are always kept up to date following any changes to an upcoming event.
- Approving visit event requests
  To modify or approve visit requests, Visit event approvers must review the pending approvals and then decide which requests to approve.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  You can view a visitors report for any current or upcoming visits, or visits that occurred in the past. The report results are specific to a site, and can be filtered using event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    To automatically create a QR code credential for visitors when a visit request is created, you must enable QR code credentials for visitors.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - About STid QR code readers
      In Genetec ClearID™, STid QR code readers can be used to read QR code credentials.
    - Creating an STid QR code reader configuration
      Before you can use QR codes as a credential in Genetec ClearID™, you must create your STid QR code reader configuration. A QR code can only be used as a credential for an STid QR code reader after the QR code reader configuration has been uploaded to an STiD OCB smart card and then transferred to the STid QR code reader.
    - Transferring your reader configuration to your STid QR code reader
      Before you can use QR codes as a credential in Genetec ClearID™, you must complete your STid QR code reader configuration by configuring an STiD OCB smart card so that you can transfer the reader configuration to the STid QR code reader.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to automatically check in and grant access to visitors at specified parking entrances or gated facilities. The macro can be used for visitors who need access to a parking entrance or gated facility before they can check in or at locations without self-service kiosks.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Transferring your reader configuration to your STid QR code reader

2021-03-26

Before you can use QR codes as a credential in Genetec ClearID™, you must complete your STid QR code reader configuration by configuring an STiD OCB smart card so that you can transfer the reader configuration to the STid QR code reader.

Before you begin

Familiarize yourself with the STid SECard documentation:

SECard - High security programming kits
SECard User Manual
Install the STid SECard - High security programming kit software
Create your STid QR code reader configuration

What you should know

This procedure is for system integrators or account administrators who install and configure QR code readers.

Note: Ensure that you have a USB encoder installed and ready to configure your OCB card. For example, the STid Architect® ARC-G desktop reader, enroller, encoder.

Procedure

Launch the STid SECard software to configure your card.
In the navigation sidebar, click SCB / OCB.
Create your STid OCB card.
1. Place the OCB card on your USB encoder (reader).
2. Click Create Card / Virtual Card to create your configuration card.
Take the OCB smart card containing your reader configuration to the location of your new QR code reader and pass the card in front of the reader.

Note: Your new QR code reader must be online and available for the QR code reader to transfer the QR code reader configuration settings from the smart card to your QR code reader.
Verify your QR code reader is still active after the OCB has been swiped on the wall reader.
1. In Config Tool, open the Access control task.
2. In the Roles and units view, navigate to and select your access control unit.
3. In the Peripherals tab Name field, Select your OSDP reader.
4. In the Peripheral tab Name field, verify that the ODSP reader State is Online.
5. In the Peripheral tab Name field, verify that the Reader State is Active.
6. Double-click your reader (Reader 1) in the Edit Reader dialog, make sure your settings match the reader settings.
  The following image shows the default Mercury settings:

After you finish

Add doors to areas.