Viewing webhook logs

To troubleshoot unreceived webhooks or other associated issues, third-party API owners can use the logs can help verify the status of every HTTP callback request sent to the third-party URL.

1. From the Home page, click Administration > Webhooks .
2. Select the webhook that you want to troubleshoot.
   Tip:

   Use the Search field to filter the webhooks list.
3. In the Logs section Callback date column, click to select a specified range or use the Date range picker.
   Note:

   The callback data range is limited to 1 year. The callback information is displayed in reverse chronological order.

   The Response column indicates which callbacks were accepted. Callback logs that contain BadRequest were not accepted.

4. Review the Logs information:

   Callback date

   Check when the callback was sent. Use the date range filter if needed.

   URL

   Verify the URL used to forward the webhook event notification to the correct third-party API.

   Response

   Check the status to confirm if the HTTP callback was received successfully. Examples: Accepted, BadRequest, InternalServerError.