The Genetec ClearID™ solution includes the following
features and enhancements.
What's New: August 2025
Simplified identity management
You can now use the Native Microsoft Entra ID integration in the ClearID
portal to synchronize identity attributes from an external data source into
ClearID. These attributes can then be used in ClearID to assign people to
roles and automate role-based access control.
Genetec™ has updated and simplified ClearID part numbers to support changes
in pricing for ClearID systems. There are now fewer part numbers required to
build your system.
As an Account administrator, you can now create and manage custom
fields for identities directly in the ClearID web portal. With custom
identity fields, you can store extra information like vehicle profiles,
employee types, worker schedules, and more for all identities.
You can now exclude users and roles from the access request approval
workflow for an area. For example, you can decide to bypass the workflow and
automatically approve access requests for people who belong to a specific
role, like Upper Management.
You can now save photos of visitors taken during check-in to the Genetec
ClearID™ web portal. You can access saved photos for incident management and
auditing purposes by going to Reports
> Visitors.
As an Account administrator, you can configure permitted request types for users,
limiting the types of requests users can make in the ClearID web portal.
Account administrators, Site owners, and hosts can track
operator and visitor actions on check-in devices and export lists of invited
visitors who didn’t check in.
Account administrators can manage the default email notification
preferences for all ClearID portal users and decide which stakeholders
receive notifications. You can also configure whether users can opt out of
certain email notifications in their personal email notification
preferences.
Check visitors in using ClearID mobile operator check-in
Previously, visitors could only check in to events using the Self-Service
Kiosk iPad. Now, receptionists, security guards, and attendants at hosted
events can quickly check visitors in using the ClearID Self Service Kiosk
app on an iPhone. Mobile operator check-in uses the iPhone to scan QR codes
and look up visit information.
Make informed decisions when granting employees access
You can now specify that employees upload supporting documents when
submitting access requests for secure areas where specialized certifications
are required to gain access. Site owners and Area approvers
can review submitted documents to ensure that employees requiring access
comply with industry regulations and company policies before granting them
access.
You can now specify that visitors read and sign required compliance
documents during a Self-Service Kiosk check-in. Account
administrators can add up to five documents to the Kiosk, including
non-disclosure agreements, waivers, on-site instructions, and more.
Visitors can now reprint lost or damaged badges directly from the
Self-Service Kiosk. As a Site owner, you can activate the
Re-print badge option so that visitors can return
to the Kiosk to reprint their temporary badge.
You can now receive Weekly Activity Summary emails every Monday detailing
pending tasks or requests that require approval. You won’t receive these
emails if you don’t have any pending tasks or requests. To manage your email
preferences, go to My Profile
> Preferences
> Notifications.
Synchronize ClearID identity pictures with Security Center
Account administrators can now set ClearID as the preferred data
source for all cardholder pictures in Security Center. You can activate
identity picture synchronization to automatically replace cardholder
pictures in Security Center with ClearID identity pictures.
Note:
ClearID identity pictures have a maximum
size of 5 megabytes.
Personalize notification email header and footer text
Account administrators and Site owners can now customize the
header and footer text of email notifications. Use the custom text fields to
communicate information to visitors such as equipment or documentation
requirements for their visit or steps to complete before arrival.
ClearID Self-Service Kiosk mobile app version 2.2 is now available
The latest update includes bug fixes and improved diagnostics for visit
events. Core functionality of the kiosk remains the same.
To download the
ClearID Self-Service Kiosk mobile app, visit the App Store.
IMPORTANT: User interface changes
Language and region settings and notification settings have moved
Previously language and region settings and notification settings were
configured by Account administrators or Site owners by
clicking Organization
> Sites
> General. Now, these settings are configured in the
Notifications tab by clicking Organization
> Sites
> Notifications.
ClearID accounts connecting to multiple Security Center systems now have a
new configuration setting. Administrators can now specify the Security
Center system that is the source of credentials synchronized to other
systems. This option makes credential synchronization automatic and
predictable and can give employees access to multiple sites with a single
access card.
You can now use the System for Cross-domain Identity Management (SCIM)
integration to synchronize system attributes from an external data source
into ClearID. These identity attributes can then be used in ClearID to
assign people to roles and automate role-based access control.
ClearID Self-Service Kiosk mobile app version 2.1.2 is now available
The latest update includes performance and scalability improvements, bug
fixes, and some minor changes to the user interface. Core functionality of
the kiosk remains the same.
To download the ClearID Self-Service Kiosk
mobile app, visit the App Store.
Help menu link customization
Account administrators can now customize the ClearID Help menu links,
directing portal users to your company’s support pages and resources.
Account administrators can now customize the ClearID portal logo and accent
color to align with your company's branding. Portal users can choose to view
the portal in a light or dark theme.
You can now store your data in a region that applies to the geographical
location of your system or where you want data stored. You can choose
between more regional data center options to meet regulatory requirements or
other geo-specific data storage needs.
Canadian data centers
All data is stored in data centers located within Canada.
Primary data center: Azure Central Canada (Ontario)
Secondary data center: Azure East Canada (Quebec)
Australian data centers
All data is stored in data centers located within Australia.
Primary data center: Azure East Australia (New South
Wales)
Secondary data center: Azure Central Australia
(Canberra)
Account administrators can now review activity related to identities and
supervisors in the User activity report. It’s now
possible to filter results in the Activity type
column to display activities for these action types:
An update has been made to the ClearID sign in system that might affect your
organization. Users who don’t use a single sign-on (SSO) integration might
need to reset their passwords the first time they sign in to ClearID. As
part of the transition:
Multifactor authentication (MFA) is mandatory for all users that
sign into Genetec™ applications.
A code is sent to the email address associated with the user’s
account to act as a second factor for authentication.
Note:
This change doesn't affect users in
organizations that integrate their corporate identity system with
ClearID. These users can continue to use the SSO functionality that
their organization provides.
You can now track entities managed by ClearID in Config Tool and Security
Desk. These entities are highlighted with a blue dot in the bottom-right
corner of the entity icon. For example:
ClearID now includes a preview features option. Users can enable one or more
preview features (when available) to get early access to new functions
before they are released.
Note:
Preview features are for evaluation
purposes only. Enabled preview features are saved locally to
your user account only.
ClearID now includes in-app notifications for new feature announcements,
improvements, surveys, and other product updates in the web portal.
Stay up to date with new and upcoming feature announcements, news,
and more. Collecting your feedback is now even easier. You can submit
emoji reactions or send feedback for each announcement or notification
directly to the product team.
ClearID architecture update
Identity data processing has changed.
For more information about which
data centers are used in the Global deployment, see the Microsoft
Corporation entry in the ClearID section of the Genetec Subprocessors list.
Genetec ClearID™ Self-Service Kiosk
1.13.9
ClearID Self-Service Kiosk mobile app version 1.13.9 is now
available.
This maintenance update includes the following:
Performance improvements
iOS 17.1.1 compatibility update
To download the ClearID Self-Service Kiosk mobile app, visit
the App Store.
What's New: November 2023
Data retention for visitors
You can now configure a retention period for visitor information. After the
retention period expires, the visitor information is removed and any
associated visit events are deleted from your site in ClearID.
Note:
The retention period is configurable by site to
comply with the different data laws that might apply in your
region.
You can now configure your email notifications to specify a
Regional format that is relevant for your sites.
The email notifications display the date and time using the selected
regional format that is the local standard in the region where the site is
located.
You can now modify visit events to change the event details, or to add or
remove visitors or hosts. Updating the visit event details ensures that your
visitors are always kept up to date following any changes to an upcoming
event.
Note:
Events can only be modified
before the start of the visit event.
The Genetec ClearID™ Self-Service Kiosk has been enhanced to include kiosk
theme customization.
The following examples show the white kiosk theme
with an accent color.
You can choose a white kiosk theme. When you choose the white kiosk
theme, you can also choose one of ten accent colors. Alternatively you
can enter a specific HEX color code value to align with your corporate
branding.
Supervisors or account administrators can now use the
Direct reports report to check their
direct reports access control status and general identity information.
The Genetec ClearID™ One Identity Synchronization Tool has been updated to
simplify synchronization and also to resolve the End of Life (EOL) of the
Microsoft Azure AD Graph.
Important:
The Microsoft Graph library
replaces the now End of Life (EOL) Azure Active Directory Graph library
(EOL since June 30, 2023 - Azure AD Graph API end of life). The new
library supports all previous mappings.
Who is affected? ClearID customers who are using Azure AD as
the data source to synchronize their identities in ClearID with the One
Identity Synchronization Tool.
To download the Genetec ClearID™
Self-Service Kiosk mobile app, visit the App Store.
What's New: May 2023
Custom fields updates
ClearID custom fields information has been updated to help you understand
the relationship between ClearID identity field names and Security Center
entity type fields.
Supervisors, account administrators, or an identity with write permissions
for identities can now transfer direct reports to another identity.
Important:
This function is intended for identities
that are locally managed in ClearID. If identities are managed using
an external data source, the transfer of direct reports will be
overwritten.
Synergis licensing has changed. For Security Center 5.11 or later (Synergis
Base Enterprise or Synergis Base Professional) the Synergis visitor
management module is now included by default.
Note:
The Synergis visitor
management module is required if the ClearID customer has the
CD-SITE-VM-1Y ClearID license.
To download the Genetec ClearID™
Self-Service Kiosk mobile app, visit the App Store.
IMPORTANT: User interface changes
Access reviews have moved
Previously access reviews were created and scheduled at a site level by
clicking Organization
> Sites
> Access reviews. Access reviews settings are now configured at a global level
by clicking Organization
> Access reviews.
Access reviews enhancements
Access reviews
Access reviews now include a new Identity access review
option.
An identity access review is the process where a supervisor
reviews their direct reports access. This review includes confirming or
updating area access, access control date range, or role membership for
their direct reports to ensure security compliance and audit
readiness.
Access reviews also include updates to the Site access review
schedule dialog.
Administrators can now grant supervisors more control to manage their direct
reports. Supervisors can now modify General identity
information fields and Access control settings.
This option is useful for any organization that wants to
decentralize some administration functions by allowing supervisors to
manage their direct reports.
The Genetec ClearID One Identity Synchronization Tool has been updated and
now supports the following:
Improved logging
Summary logs identify any issues that might occur during
synchronization. Read the Recap.txt file in
the Summary logs folder for a quick
synchronization overview.
Account administrators can now add extra permissions to identities or roles
so that the users can view or manage identities. For more information, see Granting
additional permissions.
What's New: July 2022
Genetec ClearID Self-Service Kiosk 1.13.3
Genetec ClearID Self-Service Kiosk mobile app version 1.13.3 is now
available.
The Genetec ClearID Self-Service Kiosk mobile app version
1.13.3 now supports the following Identity Document (ID) types:
An identity request wizard is now available to submit either an individual
identity request or multiple identities request (CSV import) for different
types of employees or contractors. Individual identity requests or multiple
identities requests can be repeated using a template for specific employees
who require the same access to a specific site, area, or building.
The
following example shows an individual identity request:
The following example shows an identities request (CSV import):
Genetec ClearID Self-Service Kiosk mobile app version 1.13.1 is now
available.
The ClearID Self-Service Kiosk mobile app version 1.13.1
now supports 78 additional Identity Document (ID) types and includes
some additional countries.
To download the Genetec ClearID™
Self-Service Kiosk mobile app, visit the App Store.
What's New: January 2022
Reports
ClearID now provides three more reports for audit trail and activity
tracking purposes:
Site and area owners report
Account Administrators can now use the Site and area
owners report to get a global view of all
identities and their permissions. When the report is used by a
site owner, only information about their own sites is shown.For more information, see About reports and Viewing a site and area owners report.
User activity report
Account administrators can now use the User
activity report to review all activities related
to users. For more information, see About reports and Viewing a user activity report.
Role activity report
Account administrators can now use the Role
activity report to review all activities related
to roles. When the report is used by role managers or role
owners, only the activity for their roles is shown.For more information, see About reports and Viewing a role activity report.
ClearID plugin
The ClearID plugin is a new integration for Security Center 5.7 SR6 or later.
)
Note:Preview features are for evaluation purposes only. Enabled preview features are saved locally to your user account only.
Important:For more information, see Transferring direct reports.This function is intended for identities that are locally managed in ClearID. If identities are managed using an external data source, the transfer of direct reports will be overwritten.
The following example shows an identities request (CSV import):
