Supported devices

2024-01-26Last updated

To help you understand the hardware devices that are supported for use with Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk, use this supported devices list.

For each device, the corresponding firmware and certification level is listed.
Certified
Genetec Inc. has tested and validated the device.
Supported by design
The device has the same design characteristics as a certified device, but Genetec Inc. has not tested or validated the device.

Kiosk devices

The following iPad devices are supported for use with the ClearID Self-Service Kiosk.
Manufacturer Model Device type Version
Apple Not applicable
  • iPad 10.9 inches1
  • iPad 10.2 inches2
Certified:

iOS 16.1 or later

Note:
  • 1 Other iPad devices might also be supported (without kiosk stand) if they are running the Minimum iOS version required for the Kiosk mobile app. For example, the iPad Pro could be used. However, due to the iPad Pro physical dimensions it is not compatible with the Kiosk stand. For information about iPad power adapter requirements, see Self-Service Kiosk options.
  • 2 You can no longer purchase the 10.2 inch iPad or the associated kiosk stand enclosure from us.

Kiosk label printer

The following label printer devices are supported for use with the ClearID Self-Service Kiosk.
Manufacturer Model Device type Version
Brother QL-820NWBc
(Network, Wi-Fi, Bluetooth)
Note: Only DK-2205 or DK2251 (62mm Black or Red and Black) labels are supported for this printer.
Thermal Label Printer Supported by design
Brother QL-820NWB

(Network, Wi-Fi, Bluetooth)

Thermal Label Printer Supported by design (DEPRECATED)
Note: The QL-820NWBc replaces the discontinued QL-820NWB printer.
Brother QL-810W

(Wi-Fi only)

Thermal Label Printer Supported by design
Brother TD-4550DNWB
(Network, Wi-Fi, Bluetooth)
Note: Only RD001U1S (57mm Black) labels are supported for this printer.
Thermal Label Printer Supported by design

QR code (2d barcode reader) devices

The following devices are supported for use with ClearID when using QR codes as a credential for visitors.
Manufacturer Series Model Device type Version
IBC Qscan Qscan (for parking lots) Barcode scanner Supported by design:

Firmware qswie26m.bin

IBC Qscan QscanT (for turnstiles) Barcode scanner Supported by design
IBC Qscan QscanI (indoor version) Barcode scanner Supported by design
Zebra DS9300 DS9308 Barcode scanner Supported by design

STid OSDP devices

The following STid OSDP devices are supported for use with ClearID when using QR codes as a credential for visitors.
Manufacturer Series Model Part Number Device type Version
STid Architect® ARC-AQ SY-ARC-W33-AQPH5-7OS1 QR code reader
  • Classic Reader
  • QR Code Module
Supported by design

All STid readers Firmware version 10 or later1

STid Architect® ARC-BQ SY-ARC-W33-BQPH5-7OS1 QR code reader
  • Keypad Reader
  • QR module
Supported by design

All STid readers Firmware version 10 or later1

STid Architect® Blue ARCS-AQ/BT SY-ARCS-W33-AQBT1-7OS1 QR code reader
  • Classic reader
  • Crypto processor
  • QR Code module
  • Bluetooth
Supported by design

All STid readers Firmware version 10 or later1

STid Architect® Blue ARCS-BQ/BT SY-ARCS-W33-BQBT1-7OS1 QR code reader
  • Keypad reader
  • Crypto processor
  • QR Code module
  • Bluetooth
Supported by design

All STid readers Firmware version 10 or later1

STid SECard2 - High security programming kit

(Configuration software for the QR code reader)

Not applicable KIT-SECARD-BT-V3.X
  • STid ARC-G USB encoder
  • USB key containing SECard software
Supported by design

Software version 3.5 or later.

STid model codes explained:
  • ARCS = Crypto Processor
  • AQ = reader + QR code
  • BQ = Keypad reader + QR code
  • BT = Bluetooth

1 If you are re-using existing readers, refer to STid documentation about how to upgrade your reader to firmware version 10 or later.

Important: 2 Genetec Inc. does not provide support for the STid SECard solution. Customers require the stand-alone STid SECard software to configure the STid OSDP readers to work with the ClearID ACS panel solution.