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Deployment preparation
Check your compatibility and deployment requirements.
Best practices
Use the provided best practices to help you successfully plan, design, and configure your Genetec ClearID™ system deployments.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
- License options
  Use the following information to understand the licenses that are available for Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk. To update your license, contact us and provide the part numbers listed in this topic.
- Compatibility
  The Genetec ClearID™ web portal and the ClearID plugin are compatible with Security Center 5.10 or later.
- System requirements
  For the Genetec ClearID™ system to run efficiently in your web browser, the computer or mobile device that you use must meet certain software and hardware requirements.
- Firewall ports
  To ensure that Genetec ClearID™ works as designed, the following ports, URLs, and network requirements must be met.
- Supported devices
  To help you understand the hardware devices that are supported for use with Genetec ClearID™ or the Genetec ClearID™ Self-Service Kiosk, use this supported devices list.
- Best practices
  Use the provided best practices to help you successfully plan, design, and configure your Genetec ClearID™ system deployments.
  - Setting up ClearID for a new Synergis system
    Consider the following best practices when building a new Synergis™ system to align with Genetec ClearID™ for an eventual ClearID implementation.
  - Setting up ClearID with an existing Synergis system
    Consider the following best practices when setting up Genetec ClearID™ with an existing Synergis™ system.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Best practices

2023-10-30

Use the provided best practices to help you successfully plan, design, and configure your Genetec ClearID™ system deployments.

This information is intended for end users, integrators, or deployment contacts who are responsible for planning, designing, and configuring a ClearID system.

Review the following best practices before planning your deployments: