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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Self-Service Kiosk options
Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Mobile operator check-in
  Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.
- Configuring mobile operator check-in
  Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Kiosk floor stand
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk floor stand dimensions, mounting, and features.
  - Kiosk floor stand printer shelf
    Use the following information to help you understand the dimensions and features of the printer shelf for the Genetec ClearID™ Self-Service Kiosk floor stand.
  - Kiosk tabletop stand
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk tabletop stand dimensions, mounting, and features.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Self-Service Kiosk options

2024-01-29

Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.


Item description	Part	Item
Kiosk tabletop stand Apple iPad 10.9 inch (Wi-Fi) with Apple Care Table top kiosk kit (Printer not included) Note: Depending on your check-in requirements, the kiosk iPad housing can be configured on this floor stand for use in either Portrait or Landscape mode.	CD-KIOSK-TABLETOP-KIT-V2¹
Kiosk floor stand Apple iPad 10.9 inch (Wi-Fi) with Apple Care Floor stand kit (Printer not included) Note: Depending on your check-in requirements, the kiosk iPad housing can be configured on this floor stand for use in either Portrait or Landscape mode.	CD-KIOSK-FLOORSTAND-KIT-V2¹
Visitor label printer Brother QL-820NWBc thermal printer Network (Ethernet), Wi-Fi, and Bluetooth Prints black and red labels Note: Only the Brother DK Roll - 62mm Black (Brother Part No: DK-2205) or 62mm Red and Black (Brother Part No: DK-2251) labels are supported.	Brother QL-820NWBc Kit part numbers: CD-KIOSK-PRINTER-AU-KIT CD-KIOSK-PRINTER-BRA-KIT CD-KIOSK-PRINTER-EU-KIT CD-KIOSK-PRINTER-NA-KIT CD-KIOSK-PRINTER-UK-KIT
Visitor label printer Brother TD-4550DNWB thermal printer Network (Ethernet), Wi-Fi, and Bluetooth Prints black labels Note: Only the Brother RD Roll - 57mm Black (Brother Part No: RD001U1S) labels are supported.	Note: This printer is no longer available for purchase through Genetec™. We now support and sell the Brother QL-820NWBc (CD-KIOSK-PRINTER-NA-KIT).
Annual subscription for one kiosk (Volume pricing available for 10 kiosks or more)	CD-KIOSK-LIC-1Y	Kiosk subscription license

Important:

¹ For EMEA, APAC, and some LATCAR regions (when ordering either the CD-KIOSK-FLOORSTAND-KIT-V2 or the CD-KIOSK-TABLETOP-KIT-V2) you must include CD-KIOSK-WORLD-ADAPTER-KIT.

The CD-KIOSK-WORLD-ADAPTER-KIT part number includes a World Travel Adapter kit and power adapter plugs to fit different electrical outlets around the world. These include North America, Japan, China, United Kingdom, Continental Europe, Korea, Australia, Hong Kong, and Brazil. Without this kit, the plug is not compatible with the electrical outlets in your region.

For more information or to order kiosk parts, see Genetec Parts Manager.