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Connect kiosks and printers
Learn how to connect visitor management devices to ClearID.
Managing visitors using the ClearID Self-Service Kiosk
Learn how to manage visitor check-in using the ClearID Self-Service Kiosk.
Resetting the Self-Service Kiosk mobile app
To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.

Welcome to ClearID
Learn about the ClearID self-service physical access management solution.
Deployment overview
Check your compatibility and deployment requirements.
Familiarize yourself with the ClearID web portal
Learn how to use the basic features of the ClearID web portal.
Define global account settings
Learn how to configure and customize ClearID web portal settings.
Connect ClearID to Security Center
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Connect identity sources of truth
Learn how to connect ClearID to external sources of truth for identities.
Synchronize and manage credentials
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Set up sites
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Set up areas
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Set up roles
Learn how to add roles and manage access.
Audit access
Learn how to schedule, complete, and verify access reviews.
Automate API communication
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Manage identities
Learn how to add identities and manage their permissions.
Connect kiosks and printers
Learn how to connect visitor management devices to ClearID.
- Managing visitors using the ClearID Self-Service Kiosk
  Learn how to manage visitor check-in using the ClearID Self-Service Kiosk.
  - About ClearID Self-Service Kiosk
    Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
  - Self-Service Kiosk options
    The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate diverse lobby environments and mounting requirements.
  - Kiosk floor stand
    To simplify facility planning and hardware installation, you can review the technical specifications, mounting patterns, and physical features of the ClearID Self-Service Kiosk floor stand.
  - Kiosk floor stand printer shelf
    The optional printer shelf for the Genetec ClearID™ Self-Service Kiosk floor stand offers adjustable mounting and specific dimensions to accommodate various label printer models in a self-service kiosk environment.
  - Kiosk tabletop stand
    The Genetec ClearID™ Self-Service Kiosk tabletop stand provides a compact mounting solution with defined footprint dimensions and screw patterns for secure reception-desk installation.
  - Identity document types
    The identity document types reference provides a comprehensive list of government-issued identification, including passports, driver's licenses, and national ID cards, that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
  - About Self-Service Kiosk check-in
    The Genetec ClearID™ Self-Service Kiosk check-in workflow streamlines visitor registration and credential issuance using multiple identification methods to provide secure site access.
  - About Self-Service Kiosk self registration
    The Genetec ClearID™ Self-Service Kiosk self-registration workflow enables unplanned visitors to register their information on-site, ensuring all guests are accounted for and screened against security policies.
  - Configuring the Self-Service Kiosk iPad
    To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal with a unique activation code.
  - Customizing the Self-Service Kiosk configuration
    To reflect brand identity and provide clear guidance for visitors, you can customize the kiosk interface, including logos, background colors, and greeting text.
  - Customizing the Self-Service Kiosk visitor badge logo
    To ensure brand consistency across printed credentials, Site owners and Account administrators can customize the visitor badge logo in the Genetec ClearID™ web portal.
  - Resetting the Self-Service Kiosk mobile app
    To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Managing visitors using mobile operator check-in
  Learn how to manage visitors using mobile operator check-in.
- Configuring visitor badge printers
  Learn how to configure Self-Service Kiosk label printers and print visitor badges.
Create and approve requests
Learn how to make and approve access, identity, and role membership requests.
Invite and manage visitors
Learn how to invite visitors and manage their access.
Monitor and optimize your ClearID system
Learn how to monitor and optimize your ClearID system.
Glossary

Resetting the Self-Service Kiosk mobile app

2026-08-14

To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.

Before you begin

Make sure that you have your Apple ID information.
Make sure that you have your Wi-Fi network information.

What you should know

CAUTION:

The hard reset erases all application and user data, as well as visit, check-in, and check-out information, from the Kiosk device and performs a hard reset of the mobile app. If you proceed, you must register the Kiosk device again. Only an Account administrator or a Site owner can generate a device activation code in ClearID.

Procedure

In the Self-Service Kiosk mobile app, tap Settings ().
In the Settings page, scroll to the bottom of the page and in the Maintenance section, tap Hard reset.

After you finish

Because a hard reset erases all application data, you must completely re-register the device and re-pair your hardware.