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ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Printing a test badge from the Self-Service Kiosk
To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
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ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Managing sites
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Managing areas
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Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
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Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Printing a test badge from the Self-Service Kiosk

2023-10-18

To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.

Before you begin

Select a kiosk label printer.
Make sure that labels are loaded in the printer.
Make sure that labels are correctly aligned.

What you should know

The Brother QL-820NWBc, QL-820NWB, and QL-810W label printers can print either Black or Red and Black badges:

62mm Black (Brother Part No: DK-2205)
62mm Red and Black (Brother Part No: DK-2251)

The Brother TD-4550DNWB label printer can only print Black badges:

57mm Black (Brother Part No: RD001U1S)
Important: The labels for the Brother TD-4550DNWB printer MUST be orientated correctly otherwise badge printing issues can occur.

Badges can be printed in either Portrait or Landscape format.

Procedure

In the Genetec ClearID™ Self-Service Kiosk mobile app, tap settings ().
In the Settings page, tap Print a test badge.

Figure 1. Settings page - Brother QL-820NWBc printer

Figure 2. Settings page - Brother TD-4550DNWB printer
Collect and examine your test badge.
Badge dimensions: 10 x 6.1 cm's or 3.94 x 2.56 inches.
Note: When printing to a Brother TD-4550DNWB label printer, your badges are printed in black and white.

You are now ready for visitors to use the ClearID Self-Service Kiosk and print their own visitor badges during their check-in.

After you finish

From time to time you might need to order supplies, replace the coin cell battery, recharge the optional battery unit (Brother QL-820NWBc or QL-820NWB only), or clean the label printer.

For more information, see the third-party user guide documentation for your printer.