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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Printing a test badge from the Self-Service Kiosk
To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
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Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
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Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
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Managing visitors
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Managing areas
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Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
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Connecting to other systems
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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
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Additional resources
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Glossary

Printing a test badge from the Self-Service Kiosk

2026-04-29

To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.

Before you begin

Inspect your printer to ensure your label roll is seated properly and the labels are correctly aligned.

What you should know

The Brother QL-820NWBc, QL-820NWB, and QL-810W label printers can print either Black or Red and Black badges:

62mm Black (Brother Part No: DK-2205)
62mm Red and Black (Brother Part No: DK-2251)

The Brother TD-4550DNWB label printer can only print Black badges:

57mm Black (Brother Part No: RD001U1S)
The labels for the Brother TD-4550DNWB printer MUST be oriented correctly; otherwise, badge printing issues can occur.

Badges can be printed in either Portrait or Landscape format.

Procedure

In the Genetec ClearID™ Self-Service Kiosk mobile app, tap settings ().
In the Settings page, tap Print a test badge.
Collect and examine your test badge.
Badge dimensions: 10 x 6.1 cm or 3.94 x 2.56 inches.
When printing to a Brother TD-4550DNWB label printer, your badges are printed in black and white.

You are now ready for visitors to use the ClearID Self-Service Kiosk and print their own visitor badges during their check-in.

After you finish

Occasionally, you might need to order supplies, replace the coin cell battery, recharge the optional battery unit (Brother QL-820NWBc or QL-820NWB only), or clean the label printer.

For more information, see the third-party user guide documentation for your printer.