Setting expiration policies for requests

2026-02-04Last updated

Account administrators can set expiration policies to remove pending role, access, visit, and identity requests and ensure that only relevant requests remain in the Genetec ClearID™ system.

What you should know

  • Pending requests with a specified end date automatically expire when the end date passes.
  • If a request does not have an end date, it will stay pending in the system unless an expiration policy is set.

Procedure

  1. In the ClearID web portal, click Administration > Account configuration .
  2. In the Request expiry section, choose whether to configure expiry policies for each of the following request types:
    • Roles
    • Accesses
    • Visits
    • Identities
  3. For each request type, choose one of the following:
    No end date
    Keeps the request in the system as an expired pending request.
    Enforce a time limit to expire pending identity requests
    Changes the status of the request from pending to canceled or expired.

    When requests are canceled or expired, the requester must create a new request to continue the request process.

  4. If you select Enforce a time limit to expire pending identity requests, enter a number of days in the Time limit field.
  5. Click Save.