Activating visitor photo retention

As a Site owner you can activate visitor photo retention to save photos of visitors taken during check-in to the Genetec ClearID™ web portal. You can access saved visitor photos for incident management and auditing purposes.

1. In the ClearID web portal, click Organization > Site > Visitor management > Kiosks .
2. In the Kiosk options section, turn on the Store photos in ClearID option.

   

   Note:

   Visitor photo during check-in is turned on by default.
3. Click Save.
   Visitor photos are stored in ClearID.
4. (Optional) View saved visitor photos.
   1. In the ClearID web portal, click Reports > Visitors .
   2. Filter the report as needed.
   3. View the saved photos in the Pictures column, or select a visit event to view the visit details.

      

      Note:

      Visitor photos are stored in ClearID for one year by default.