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Managing sites
Learn how to manage sites.
Creating sites
Before you can configure your areas in Genetec ClearID™, you must create the sites that you want to associate your areas with.
Configuring visit profiles for sites
Before users can invite visitors, a Site owner must add and configure visit profiles for your site.
Configuring Visitor badge settings
As a Site owner, you can activate badge reprinting so that visitors can reprint lost or damaged temporary badges. You can also customize badge labels to identify the type of visitor.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
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Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
- About sites
  In Genetec ClearID™, a site is a logical entity. Sites include one or more areas. Each site and area can have a different owner.
- Creating sites
  Before you can configure your areas in Genetec ClearID™, you must create the sites that you want to associate your areas with.
  - Adding site owners
    In Genetec ClearID™, a site owner is an identity that has authority over areas associated with a specific site. Before you can assign or modify area owners, configure specific area settings that are exclusive to site owners, or manage site access reviews you must add your site owners.
  - About visit profiles
    In Genetec ClearID™, visit profiles allow Site owners to configure different visitor management settings based on different visit needs within the same site.
  - Configuring visit profiles for sites
    Before users can invite visitors, a Site owner must add and configure visit profiles for your site.
    - Configuring visitor check-in photo settings
      For sites where visitor privacy is crucial, Site owners can enable or disable photo-taking during visitor check-in at the Genetec ClearID™ Self-Service Kiosk. You can also choose to activate visitor photo retention to save visitor photos to the ClearID web portal.
    - Configuring Visitor badge settings
      As a Site owner, you can activate badge reprinting so that visitors can reprint lost or damaged temporary badges. You can also customize badge labels to identify the type of visitor.
    - Configuring access control settings (visit profiles)
      Site owners can configure access control settings for visit profiles in Genetec ClearID to set the parameters for visitor access to sites.
    - Configuring visitor compliance document settings
      For sites with special requirements, Account administrators and Site owners can upload documents like non-disclosure agreements and waivers for visitors to sign when checking in using the Self-Service Kiosk.
  - Modifying visitor management settings for sites
    To determine how QR codes are shared with visitors and how Genetec ClearID™ manages visitor data, you must configure the visitor management settings for your site.
  - Viewing sites where a user can invite visitors
    An account administrator might need to view the list of sites where a user can invite visitors so that they can verify or update access if required.
- Modifying sites
  After you add your sites, you can modify the settings of each site individually. An Account administrator or Site owner can modify the Site owners, site properties, and change visitor management options for the site.
- Deleting sites
  When a site is no longer needed, an Account administrator can delete it from Genetec ClearID™.
- Setting a maximum duration for site access
  To enforce a limit for identities with temporary access, you can set a site access duration. When the maximum duration limit is reached, their access expires.
- Configuring access request documents for sites
  For sites with extra security measures or requirements, Site owners can make it mandatory for employees to upload supporting documents like copies of drivers licenses or certifications when requesting access to areas.
- About site visibility
  In Genetec ClearID™, site visibility determines how users see resources and identities for the sites managed by the same ClearID account.
- Customizing email notifications for sites
  To communicate specific requirements with email recipients, Account administrators and Site owners can customize the header and footer text of email notifications sent out by Genetec ClearID™.
- About access reviews
  An access review is the process of reviewing access for an area, role, or identity to confirm that the access is still required and valid. To ensure security compliance and audit readiness you can schedule your access reviews to occur automatically.
- Setting up automatic expiration for access reviews
  To ensure that reviewers and verifiers only review current access information, Account administrators can specify an expiration period for access reviews. Failure to set an expiration could result in reviewers reviewing outdated information.
- Scheduling area access reviews
  To ensure security compliance and audit readiness, you can set up area access reviews to occur at scheduled intervals. You can also start an area access review manually if required.
- Scheduling identity access reviews
  To ensure security compliance and audit readiness, you can set up identity access reviews to occur at scheduled intervals. These identity access reviews are performed based on a list of selected roles.
- Scheduling role access reviews
  To ensure security compliance and audit readiness, you can set up role access reviews to occur at scheduled intervals. You can also start a role access review manually if required.
- Modifying access reviews
  After you have scheduled your area, role, or identity access reviews, you can modify or delete them if needed.
- About access reviews report
  In Genetec ClearID™, an access reviews report is a list of access reviews. The report includes information about area, role, or identity access reviews and the current review status (not started, started, in progress, completed, or expired).
- Checking the status of access reviews
  Site owners can check the status of access reviews to ensure that the organization is security-compliant, audit-ready, and on-time. Supervisors can also check the status of identity access reviews for their direct reports, and Role owners can check the status of reviews for the roles they own.
- Completing an area access review (site owner)
  To ensure security compliance or audit readiness, Site owners can perform access reviews to check who has access to an area.
- Completing an area access review (area manager)
  To ensure security compliance or audit readiness, Area managers can perform access reviews to check who has access to an area.
- Completing a role access review (role owner)
  To ensure security compliance or audit readiness, Role owners can perform access reviews to check which areas a role can access.
- Completing a role access review (role manager)
  To ensure security compliance or audit readiness, Role managers can perform access reviews to check which roles have access to an area.
- Completing an identity access review (supervisor)
  To ensure security compliance or audit readiness, Supervisors can perform identity access reviews to check your direct reports areas and roles access.
- Verifying an area access review
  To further ensure security compliance or audit readiness, verifiers can perform a second-level check of area access reviews.
- Verifying a role access review
  To further ensure security compliance or audit readiness, verifiers can perform a second-level check of role access reviews.
- Printing or saving an access review summary
  To share access review information with an auditor or other members of your organization, you can generate access review summaries for completed access reviews.
- About access requests report
  In Genetec ClearID™, an access requests report is a list of access requests for a specific site. The report includes information about the access request date, area requested, status, requested by, requested for, and period of access.
- Checking the status of access requests
  Area owners and Site owners can check the status of access requests at the site level for areas associated with a specific site. Using the Access request report, you can ensure that the organization is security-compliant, audit-ready, and on-time.
- About site activity report
  In Genetec ClearID™, a site activity report is an audit trail of activities or events for a specific site. Each entry includes a timestamp, the type of activity performed, the user who initiated the action, and additional details such as the reason for the change.
- Viewing a site activity report
  Site owners can view a site activity report to review an audit trail of activities or events for a specific site.
- About site and area owners report
  In Genetec ClearID™, a site and area owners report is a list that provides a global view of the following identities and their permissions: site owner, area manager, area owner, and watchlist manager. The report includes site, area, identity, identity permission, delegated from, identity status, and web portal access information.
- Viewing a site and area owners report
  To get a global view of all identities and their permissions, Account administrators and Site owners can view the site and area owners report.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Configuring Visitor badge settings

2026-02-04

As a Site owner, you can activate badge reprinting so that visitors can reprint lost or damaged temporary badges. You can also customize badge labels to identify the type of visitor.

Before you begin

Configure a visit profile for your site

What you should know

When Allow badge re-printing is enabled, visitors can reprint their temporary badges by accessing their visit information on a Self-Service Kiosk.
Visitor QR codes configured as credentials should only give access to non-secure areas.

Procedure

In the Genetec ClearID™ web portal, click Organization > Site > Visitor management .
Select a visit profile from the list.
Under General profile settings, expand Kiosk badge configuration.
In the Label printed on badge field, enter a label to display on badges that use this visit profile.
For example, the Visitor profile might display "Visitor" on badges, while the Contractor profile might display "Contractor".
Badge labels can contain up to 20 characters.
Enable Allow badge re-printing.
Click Save.

The Reprint button is activated on the Self-Service Kiosk and is displayed after a valid visit is found.

The Confirmation page in the Genetec ClearID Self-Service Kiosk showing the reprint badge option.