Configuring visitor check-in photo settings

2026-08-12Last updated

To manage visitor privacy and adhere to data retention policies, Site owners can configure photo-taking and storage settings for the Genetec ClearID™ Self-Service Kiosk.

Before you begin

Configure a visit profile for your site

Procedure

  1. From the Access management section on the sidebar, click Organization > Sites .
  2. Select a site, then click Visitor management.
  3. Select a visit profile.
  4. Under General profile settings, expand Visitor check-in photos.
  5. Select Take visitor photo during check-in to take photos of visitors at the Self-Service Kiosk.
    This option is selected by default.
  6. Select Store visitor photos in ClearID.
    ClearID stores visitor photos for a minimum of 1 year and a maximum of 3 years. This setting can be configured per site to comply with regional data laws.
  7. Click Save.
  8. (Optional) View saved visitor photos.
    1. In the ClearID web portal, click Reports > Visitors .
    2. Filter the report as needed.
    3. View the saved photos in the Pictures column, or select a visit event to view the visit details.
      A visit event in ClearID with a visitor photo.