Checking the status of identity requests

2024-10-04Last updated

As an Account administrator you can check the status of identity requests to ensure that the organization is security-compliant, audit ready, and that the requests are processed in a timely fashion.

Before you begin

You must be an Account administrator to view the Identity requests report and check the status or progress of identity requests.

Procedure

  1. From the homepage, click Reports > Identity requests .
    Identity requests report in Genetec ClearID™.
  2. In the Identity requests report page, select the required display time format.
    Display time in local
    Report times are displayed using the system time from the computer of the logged-in user.
    Display time in UTC
    Report times are displayed using Coordinated Universal Time (UTC).
  3. Filter the report based on your required criteria:
    Request date
    In the Request date column, click to filter the results by date.

    If you selected Date range, use the calendar picker to select the date range that you require.

    Note: The Request date time period is limited to a maximum of 1 year.
    Requested by
    In the Requested by column, click to filter the results by identity requester.
    • Enter a user name or email address in the search field.
    • (Optional) Click the Requested by hyperlink to display summary details about the requester.
    Name
    In the Name column, click to enter a search string and filter the results by Any words or All words.
    (Optional)
    Click the Name hyperlink to display the identity request.
    Note: If you’re an approver, you can Approve or Deny the pending identity request while viewing the request.
    Identity template
    In the Identity template column, click to filter the results by identity template type.
    Status
    In the Status column, click to filter the results by status.
    • Select one or more check boxes to filter the results by the statuses that you require (Submitted, Waiting for approvals, Denied, Approved, Canceled, or Completed).
    Reviewers
    In the Reviewers column, click to filter the results by identity, role, or both.
    (Optional)
    Click to reset filter selections.
  4. Click Download CSV, to download a copy of the identity requests report in CSV format. The report can then be used for auditing purposes, to keep a physical copy, to attach to an audit request, to review offline, or to manipulate or consolidate data in a spreadsheet for other audiences.
    1. Follow your browser prompts to complete downloading the exported file.
      The file is exported as a .CSV file to the default download location for your browser. By default the exported file is created using the name of your site. For example, IdentityRequestReport_fromdate_to_todate_SiteActivityReport.csv (IdentityRequestReport_2024-09-24.csv).
      Note: The columns and entries in the CSV file can vary depending on the filters you've selected when you download the report.

After you finish

Approve or reject identity requests as required: