Configuring access request documents for sites

2026-02-12Last updated

For sites with extra security measures or requirements, Site owners can require employees to upload supporting documents, like copies of drivers licenses or certifications, when requesting access to areas.

What you should know

  • You can configure up to 20 supporting document types per site.
  • All areas inherit supporting documents configured at the site level. If needed, site owners can remove site level supporting document configurations from an area by accessing area access request settings.

Procedure

  1. In the Genetec ClearID™ web portal, click Organization > Site > Access configurations .
  2. Under Define supporting documents for site, click Add site document.
    The Access request documents section of the Access configurations page in the ClearID portal.
    1. In the Display name field, enter a name for the document type.
    2. Select Show this field in access requests to display the document field in access requests for the site.
      Tip:
      When the checkbox is cleared, the document type remains available in draft mode.
    3. Choose if the document is required or optional for access requests.
      Note:
      You can configure a combination of mandatory and optional document types to appear in a single access request.
    The Add document field interface for access request documents in the ClearID portal.
  3. Click Add.
  4. (Optional) Modify or remove document types as needed.
    A list of access request documents in the ClearID portal.