Customizing email notifications for sites

2026-02-12Last updated

To communicate specific requirements with email recipients, Account administrators and Site owners can customize the header and footer text of email notifications sent out by Genetec ClearID™.

What you should know

  • You can customize the header and footer text for two types of email notifications:
    • Access granted notifications
    • Visitor confirmation notifications

Procedure

  1. Click Organization > Sites > Notifications .
  2. In the Customize email notifications section, choose a notification type from the Notification type list.
    1. In the Email header field, type the header text.
      For example, use the custom text fields to communicate equipment or documentation requirements to visitors or steps to complete before accessing an area.
    2. In the Email footer field, type the footer text.
    Note:
    Header and footer text is limited to 1,000 characters.
    ClearID Customize email notifications interface with examples of custom header and footer text.
  3. Click Save.
    Email notifications sent out by ClearID use your customized text in the header and footer.