Customizing email notification branding

2026-02-12Last updated

To align the system communications with your company's visual identity, Account administrators can customize the color scheme of Genetec ClearID™ email notifications.

Procedure

  1. In the ClearID web portal, click Administration > Account configuration .
  2. In the Branding section, select Email theme from the Theme list.
  3. In the Email theme section, configure the colors for email notifications:
    1. In the Primary color field, select a color for the top banner of email notifications.
    2. In the Secondary color field, select a color for buttons and other UI controls in email notifications.
    3. (Optional) To reset the theme colors, click Restore default theme.
  4. Click Save.
Customized branding is applied to the top banner, buttons, and UI controls of email notifications sent by ClearID.
A Visit approved email from ClearID with the banner highlighted.