Configuring the Self-Service Kiosk iPad

2026-05-07Last updated

To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..

Before you begin

  • Ensure Wi-Fi is enabled on the kiosk device.
  • Your device must be running iOS 16.6 or later.

What you should know

  • Only an Administrator or a Site owner can generate a device activation code in ClearID
  • You can only activate and associate a ClearID Self-Service Kiosk with one site at a time.
  • The ClearID Self-Service Kiosk iPad must be on the same Wi-Fi network as the label printer.

Procedure

  1. In ClearID, click Organization and select your site.
  2. On the Site page, click Devices.
    1. Click Add devices to configure your ClearID Self-Service Kiosk in ClearID.
    2. In the Add devices dialog, enter a name for the device.
      Include the site or area name to easily identify the kiosk later.
    3. Enter the number of devices to add, and click Add.
      You can configure up to 50 devices with a single activation code.
  3. Download the ClearID Self Service Kiosk app on the iOS devices that you want to register,
  4. Activate your kiosk in ClearID:
    1. Select your iPhone from the devices list.
    2. In the Status field, click Generate activation code.
    3. Make a note of the code or click Copy to clipboard.
    4. (Optional) Copy to clipboard.
      Use Copy to clipboard to share the activation code with another person responsible for activating the device.
    5. Click OK.
  5. In the ClearID Self-Service Kiosk mobile app, enter your device activation code and tap Activate.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish

To finalize a professional visitor experience, you must configure your peripheral hardware and apply your corporate branding.