Configuring the Self-Service Kiosk iPad

2026-01-28Last updated

Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.

Before you begin

  • Ensure Wi-Fi is enabled on the kiosk device.
  • Your device must be running iOS 16.6 or later.

What you should know

  • Only an administrator or a Site owner can generate a device activation code in ClearID.
  • You can only activate and associate a ClearID Self-Service Kiosk with one site at a time.
  • The ClearID Self-Service Kiosk iPad must be on the same Wi-Fi network as the label printer.

Procedure

  1. In ClearID, click Organization and select your site.
  2. On the Site page, click Devices.
    A site page in ClearID showing the Devices tab without any devices added or activated.
    1. Click Add devices to configure your ClearID Self-Service Kiosk in ClearID.
    2. In the Add devices dialog, enter a name for the device.
      Tip:
      Include the site or area name to easily identify the kiosk later.
    3. Enter the number of devices to add, and click Add.
      Note:
      You can configure up to 50 devices with a single activation code.
  3. Download the ClearID Self Service Kiosk app on the iOS devices that you want to register,
  4. Activate your kiosk in ClearID:
    1. Select your iPhone from the devices list.
    2. In the Status field, click Generate activation code.
      Activate device dialog in ClearID with the activation code completed.
    3. Make a note of the code or click Copy to clipboard.
    4. (Optional) Copy to clipboard.
      Tip:
      Use Copy to clipboard to share the activation code with another person responsible for activating the device.
    5. Click OK.
  5. In the ClearID Self-Service Kiosk mobile app, enter your device activation code and tap Activate.
    Example of the Genetec ClearID Self-Service Kiosk mobile app showing the registration key screen.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

After you finish