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ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk iPad
Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
Disabling visitor photo during check-in
For sites where visitor privacy is crucial, Site owners can disable photo-taking during visitors check-in at the ClearID Self-Service Kiosk.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
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Deployment preparation
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ClearID plugin
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Managing identities and users
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Credential synchronization
Managing sites
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Managing areas
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Managing visitors
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Managing visitor watchlists
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Role-based access control
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Connecting to other systems
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ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Customizing the Self-Service Kiosk configuration
    Configure your site images and kiosk options to customize the choices that are displayed to visitors using your Genetec ClearID™ Self-Service Kiosk during the check-in or check-out process. Customization can include company logos, kiosk themes, and customer-specific welcome and assistance messages.
  - Customizing the Self-Service Kiosk visitor badge logo
    You can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.
  - Adding PDF acknowledgment documents to the Self-Service Kiosk
    For sites with special requirements, Account administrators and Site ownerscan upload documents like non-disclosure agreements, waivers, and more for visitors to sign when checking in using the Self-Service Kiosk.
  - Activating badge reprinting
    As a Site owner, you can activate badge reprinting so that visitors can reprint lost or damaged temporary badges from the ClearID Self-Service Kiosk.
  - Disabling visitor photo during check-in
    For sites where visitor privacy is crucial, Site owners can disable photo-taking during visitors check-in at the ClearID Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Disabling visitor photo during check-in

2025-02-18

For sites where visitor privacy is crucial, Site owners can disable photo-taking during visitors check-in at the ClearID Self-Service Kiosk.

Before you begin

Configure the Self-Service Kiosk iPad.

What you should know

You must be a Site owner to disable visitor photos during check-in with the ClearID Self-Service Kiosk.

Procedure

In the Genetec ClearID™ web portal, click Organization > Site > Visitor management > Kiosks .
In the Kiosk options section, turn off the Visitor photo during check-in option.

Note: Visitor photo during check-in is turned on by default.
Click Save.

Visitors can now check in at a Self-Service Kiosk without having to take a photo.