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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Resetting the Self-Service Kiosk mobile app
To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Resetting the Self-Service Kiosk mobile app

2026-05-07

To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.

Before you begin

Make sure that you have your Apple ID information.
Make sure that you have your Wi-Fi network information.

What you should know

Only an Administrator or a Site owner can generate a device activation code in ClearID.

CAUTION:

The hard reset action erases all application data, user data, and visit, check-in, check-out information from the Kiosk device and performs a hard reset of the mobile app. If you proceed, you must register the kiosk device again.

Procedure

In the Self-Service Kiosk mobile app, tap Settings ().
In the Settings page, scroll to the bottom of the page and in the Maintenance section, tap Hard reset.
Configure your Self-Service Kiosk label printer.

The mobile app is reset to its default state and all local configuration data is erased.

After you finish

Because a hard reset erases all application data, you must completely re-register the device and re-pair your hardware.