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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Mobile operator check-in
Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
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ClearID plugin
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Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
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Managing areas
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Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
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Connecting to other systems
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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Mobile operator check-in
  Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.
- Configuring mobile operator check-in
  Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Mobile operator check-in

2025-05-01

Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.

Note:

Visitors can check in up to 1 hour before a visit event.

Mobile operator check-in

Mobile operator check-in is intended for operators in charge of checking in visitors who have been invited or pre-registered. Mobile operator check-in can be active on many iPhones at the same time, making checking into large events quicker by avoiding lineups at self-service kiosks.

The Welcome page in the Genetec ClearID Self-Service Kiosk iPhone app showing the Scan Visitors option.

Operators such as receptionists, security guards, and attendants can quickly check many visitors in at large events. Using the ClearID Self-Service Kiosk app on an iPhone, operators can scan QR codes or search for visitors by name or email.

Visitors can’t self-register when checked in by an operator.
Mobile operator check-in doesn't scan IDs, take pictures, or print badges.

Check-in count

Once an operator scans a visitor's QR code, all visit information is displayed, including check-in and check-out options. Using these options, Genetec ClearID™ tracks the number of times visitors enter and leave your event.