Configuring mobile operator check-in

2025-05-13Last updated

Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.

Before you begin

  • Wi-Fi or cellular data must be enabled on the mobile operator check-in device before activating the device.
  • Your device must be running iOS 16.6 or later.

What you should know

  • Only an administrator or a Site owner can generate a device activation code in ClearID.
  • You can only activate and associate a mobile operator check-in device with one site at a time.
  • iPhones inherit the theme and settings of the self-service kiosk iPads associated with the same site.
  • Check-ins using an iPhone don’t require visitors to take a photo, print a badge, or acknowledge documents.

Procedure

  1. In Genetec ClearID, click Organization and select your site.
  2. On the Site page, click Devices.
    A site page in ClearID showing the Devices tab without any devices added or activated.
    1. Click Add devices to configure your mobile operator check-in device in ClearID.
    2. In the Add devices dialog, enter a name for the device.
      Tip:
      Consider including the associated site or area in the name to help you easily identify your device in the future.
    3. Enter the number of devices that you want to add, and click Add.
      Note:
      You can configure up to 50 devices with a single activation code.
  3. Download the ClearID Self Service Kiosk app on the iOS devices that you want to register.
  4. Activate your iPhone in ClearID:
    1. Select your iPhone from the devices list.
    2. In the Status field, click Generate activation code.
      Activate device dialog in ClearID with the activation code completed.
    3. Make a note of the activation code for later use.
    4. (Optional) Copy to clipboard.
      Tip:
      Use Copy to clipboard when the person who registers the ClearID mobile operator check-in device in the ClearID portal is different to the person who activates the device. Once the code is in the clipboard, it can be emailed to the person who activates the device.
    5. Click OK.
  5. In the ClearID Self-Service Kiosk iPhone app, enter your device activation code and tap Activate.
    Example of the Genetec ClearID Self-Service Kiosk iPhone app showing the Activation screen.
Your iPhone is now activated in ClearID and ready for use as a mobile operator check-in device.