Printing a test badge from the Self-Service Kiosk

2026-01-28Last updated

To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.

Before you begin

Make sure that labels are correctly aligned.

What you should know

The Brother QL-820NWBc, QL-820NWB, and QL-810W label printers can print either Black or Red and Black badges:
  • 62mm Black (Brother Part No: DK-2205)
  • 62mm Red and Black (Brother Part No: DK-2251)
The Brother TD-4550DNWB label printer can only print Black badges:
  • 57mm Black (Brother Part No: RD001U1S)
    Important:
    The labels for the Brother TD-4550DNWB printer MUST be oriented correctly; otherwise, badge printing issues can occur.

Badges can be printed in either Portrait or Landscape format.

Procedure

  1. In the Genetec ClearID™ Self-Service Kiosk mobile app, tap settings ().
  2. In the Settings page, tap Print a test badge.
    Figure 1. Settings page - Brother QL-820NWBc printer
    Settings page in the ClearID Self-Service Kiosk.
    Figure 2. Settings page - Brother TD-4550DNWB printer
    Settings page in the ClearID Self-Service Kiosk.
  3. Collect and examine your test badge.
    Visitor badge examples printed from the ClearID Self-Service Kiosk.

    Badge dimensions: 10 x 6.1 cm or 3.94 x 2.56 inches.

    Note:
    When printing to a Brother TD-4550DNWB label printer, your badges are printed in black and white.
You are now ready for visitors to use the ClearID Self-Service Kiosk and print their own visitor badges during their check-in.

After you finish

Occasionally, you might need to order supplies, replace the coin cell battery, recharge the optional battery unit (Brother QL-820NWBc or QL-820NWB only), or clean the label printer.

For more information, see the third-party user guide documentation for your printer.