Configuring the Self-Service Kiosk label printer for Bluetooth mode (Brother QL-820NWBc or QL-820NWB)

2023-06-15Last updated

Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.

Before you begin

Familiarize yourself with the following:
Brother QL-820NWB label printer.
Note: The Brother QL-820NWBc replaced the Brother QL-820NWB printer (discontinued). For more information about the differences, see Brother QL-820NWBc Specifications changes.

What you should know

When using the Brother QL-820NWBc or QL-820NWB label printer in Bluetooth printing mode, the following applies:
  • One label printer can be paired with only one kiosk.
  • The label printer must be within 30ft of the kiosk.
Note: A rechargeable Li-ion battery unit (power supply) can also be purchased and used in situations where mains power is unavailable.

Procedure

  1. Plug printer AC adapter into a power outlet and connect the power lead to the label printer.
    Figure 1. Brother QL-820NWBc label printer (rear)
    Rear of the Brother QL-820NWBc label printer with the AC adapter port highlighted.
    Figure 2. Brother QL-820NWB label printer (rear)
    Rear of the Brother QL-820NWB label printer with the AC adapter port highlighted.
  2. Press the Power button to turn the label printer on.
    Brother QL-820NWB label printer LCD display controls with the power button highlighted.
  3. (Optional) If you see Template Mode menu and the incorrect label size displayed, disable it.
    Brother QL-820NWBc label printer LCD display showing the Template mode menu and label size.
    1. Press Menu, navigate to Template Settings and turn off the Template Mode setting.
  4. Use the arrow buttons to navigate the label printer menu.
    Brother QL-820NWB label printer LCD display controls with the up and down menu navigation buttons highlighted.
    1. Select Bluetooth > Bluetooth (On/Off) > On in the settings menu and press OK.
    2. Select Bluetooth > Automatic Reconnection (On/Off) > On in the settings menu and press OK.
  5. Pair your Bluetooth label printer with your ClearID Self-Service Kiosk iPad.
    1. In the Self-Service Kiosk mobile app, tap Settings ().
    2. In the Printing section, tap the slider control to select Bluetooth.
      Settings page in the Self-Service Kiosk mobile app with the Bluetooth option selected.
  6. On your iPad, navigate to the Apple Settings icon, tap Settings > Bluetooth .
    1. (Optional) If Bluetooth is disabled, tap the slider to enable Bluetooth.
      Apple iPad settings page with the Bluetooth settings selected.
    2. Click the correct printer to pair the ClearID Self-Service Kiosk iPad with your printer.
  7. In the Self-Service Kiosk mobile app, tap Settings ().
    Settings page in the Self-Service Kiosk mobile app with the Bluetooth option selected and showing a printer paired with the device.
    1. In the Printing section, check that your Brother QL-820NWBc or QL-820NWB printer is displayed.
      Tip: If the printer is not displayed or bluetooth is not selected, tap WiFi then tap Bluetooth to trigger discovery again.

After you finish

(Optional) Print a test badge.