Selecting a Self-Service Kiosk label printer

2026-01-28Last updated

Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.

Before you begin

Do one of the following:

What you should know

Wi-Fi or Ethernet only: Make sure that you have the IP address of the label printer so that you can verify your selection.

Procedure

To select a Bluetooth kiosk label printer:
  1. In the Self-Service Kiosk mobile app, tap Settings ().
  2. On the Settings page, tap Bluetooth to select the printing mode you require.
    1. If requested, enter your user authentication details.
    Settings page in the ClearID Self-Service Kiosk mobile app with the Bluetooth option selected.
  3. If you selected Bluetooth, your selected printer should be displayed in the Printing section.
    Settings page in the ClearID Self-Service Kiosk mobile app with the Bluetooth option selected and showing a printer paired with the device.
    Tip:
    Bluetooth mode: If the printer is not displayed or Bluetooth is not selected, tap Wi-Fi then tap Bluetooth to trigger discovery again.
  4. Tap Close settings to complete your printer selection setup.
To select a Wi-Fi kiosk label printer:
  1. In the Self-Service Kiosk mobile app, tap Settings ().
  2. On the Settings page, tap Wi-Fi to select the printing mode you require.
    1. If requested, enter your user authentication details.
    Settings page in the ClearID Self-Service Kiosk mobile app with the Bluetooth option selected.
  3. Choose one of the following:
    • Discover Wi-Fi printer
    • Set printer manually (IP address)
    1. If you selected Discover Wi-Fi printer, wait for the Printers list to be displayed then select your printer.
      Verify that the IP address of the printer you are selecting matches the IP address seen during printer configuration.
      Tip:
      Wi-Fi mode: If the printer is not displayed or Wi-Fi is not selected, tap Bluetooth then tap Wi-Fi to trigger discovery again.
    2. If you selected Set printer manually (IP address), enter the IP address of the printer and tap Save.
      Settings page in the ClearID Self-Service Kiosk mobile app with the Wi-Fi option selected and showing the IP address dialog.
  4. Tap Close settings to complete your printer selection setup.
To select an Ethernet kiosk label printer:
  1. In the Self-Service Kiosk mobile app, tap Settings ().
  2. On the Settings page, tap Wi-Fi to select the printing mode you require.
    1. If requested, enter your user authentication details.
    Settings page in the ClearID Self-Service Kiosk mobile app with the Bluetooth option selected.
  3. Choose one of the following:
    • Discover Wi-Fi printer
    • Set printer manually (IP address)
    1. If you selected Discover Wi-Fi printer, wait for the Printers list to be displayed, then select your printer.
      Verify that the IP address of the printer you are selecting matches the IP address seen during printer configuration.
      Tip:
      Wi-Fi mode: If the printer is not displayed or Wi-Fi is not selected, tap Bluetooth then tap Wi-Fi to trigger discovery again.
    2. If you selected Set printer manually (IP address), enter the IP address of the printer and tap Save.
      Settings page in the ClearID Self-Service Kiosk mobile app with the Wi-Fi option selected and showing the IP address dialog.
  4. Tap Close settings to complete your printer selection setup.

After you finish

Print a test badge.