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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Selecting a Self-Service Kiosk label printer
To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
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Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
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Managing identities and users
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Credential synchronization
Managing sites
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Managing visitors
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Managing areas
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Managing visitor watchlists
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Role-based access control
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Connecting to other systems
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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
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Glossary

Selecting a Self-Service Kiosk label printer

2026-05-07

To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.

Before you begin

Do one of the following:

What you should know

Wi-Fi or Ethernet only: Make sure that you have the IP address of the label printer so that you can verify your selection.

Procedure

In the Self-Service Kiosk mobile app, tap Settings ().
On the Settings page, tap one of the following:
- Bluetooth
- Wi-Fi
- Ethernet
If requested, enter your user authentication details.

If you selected Bluetooth, your selected printer should be displayed in the Printing section.

Bluetooth mode: If the printer is not displayed or Bluetooth is not selected, tap Wi-Fi then tap Bluetooth to trigger discovery again.
If you selected Wi-Fi or Ethernet, choose one of the following:
- Discover Wi-Fi printer
- Set printer manually (IP address)
1. If you selected Discover Wi-Fi printer, wait for the Printers list to be displayed then select your printer.
  Verify that the IP address of the printer you are selecting matches the IP address seen during printer configuration.
  Wi-Fi mode: If the printer is not displayed or Wi-Fi is not selected, tap Bluetooth then tap Wi-Fi to trigger discovery again.
2. If you selected Set printer manually (IP address), enter the IP address of the printer and tap Save.
Tap Close settings to complete your printer selection setup.

After you finish

Print a test badge to verify your physical hardware output and label alignment.