Configuring the Self-Service Kiosk label printer for Wi-Fi mode (Brother QL-820NWBc, QL-820NWB, or QL-810W)
2023-06-15Last updated
Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
Before you begin
- Brother QL-810W/820NWB Quick Setup Guide (English)
- Brother QL-810W/QL-820NWB User Guide (English)
- Brother QL-820NWB LED Status indicators
Note: The Brother QL-820NWBc replaced the Brother QL-820NWB printer (discontinued). For more
information about the differences, see Brother QL-820NWBc Specifications changes.
What you should know
- One label printer can support up to five self-service kiosks
- The label printer must be on the same Wi-Fi network as the Genetec ClearID™ Self-Service Kiosk
iPad.The Wi-Fi network must be enabled for use and support the following:
- Bonjour - required for device search.
- SNMP - required to check printer status information.
- UDP or TCP Port 9100 - required to send print data.
Note: A rechargeable Li-ion battery unit (power supply) can
also be purchased and used in situations where mains power is unavailable.
Procedure
-
Plug printer AC adapter into a power outlet and connect the power lead to the label
printer.
Figure 1. Brother QL-820NWBc label printer (rear) 
Figure 2. Brother QL-820NWB label printer (rear) 
-
Press the Power button to turn the label
printer on.
-
(Optional) If you see Template Mode menu and the incorrect
label size displayed, disable it.
- Press Menu, navigate to Template Settings and turn off the Template Mode setting.
-
Press the Menu button.
-
Use the arrow buttons to navigate the label printer menu.
-
Scroll down to the WLAN (5/7) settings and press
OK.
-
Select WLAN On and press OK .
-
In the Network Mode menu items, select
Infrastructure Mode and press
OK.
-
Select WLAN On and press OK .
-
Scroll down to Infra Manual Setting and press
OK.
-
After the search completes, scroll down and select your Wi-Fi network from the
Service Set Identifier (SSID) list and press OK.
Note: Typically this network is a Wi-Fi network with AirPrint enabled.
-
After the search completes, scroll down and select your Wi-Fi network from the
Service Set Identifier (SSID) list and press OK.
-
Navigate to WLAN Status and press OK to
verify your Wi-Fi network status and IP address.
Tip: Make a note of the SSID (Wi-Fi network) and IP Addr (Label Printer IP) for later use.- The SSID is used to verify that you are on the same Wi-Fi network as the ClearID Self-Service Kiosk iPad.
- The IP address is used later when selecting a label printer to verify you have the correct printer.