Configuring the Self-Service Kiosk label printer for Wi-Fi mode (Brother QL-820NWBc, QL-820NWB, or QL-810W)

2026-08-17Last updated

To enable wireless badge printing across multiple kiosks, you must configure Wi-Fi settings on the Brother label printer and connect the hardware to the Genetec ClearID™ portal.

What you should know

  • One label printer can support up to five self-service kiosks.
  • The label printer must be on the same Wi-Fi network as the Genetec ClearID™ Self-Service Kiosk iPad.
    The Wi-Fi network must be enabled for use and support the following:
    Bonjour
    Required for device search.
    SNMP
    Required to check printer status information.
    UDP or TCP Port 9100
    Required to send print data.
  • A rechargeable Li-ion battery unit (power supply) can also be purchased and used in situations where mains power is unavailable.

Procedure

  1. Plug printer AC adapter into a power outlet and connect the power lead to the label printer.
    Figure 1. Brother QL-820NWBc label printer (rear)
    Rear of the Brother QL-820NWBc label printer with the AC adapter port highlighted.
    Figure 2. Brother QL-820NWB label printer (rear)
    Rear of the Brother QL-820NWB label printer with the AC adapter port highlighted.
  2. Press the Power button to turn the label printer on.
    Brother QL-820NWB label printer LCD display controls with the power button highlighted.
  3. (Optional) If you see Template Mode menu and the incorrect label size displayed, disable it.
    Brother QL-820NWBc label printer LCD display showing the Template mode menu and label size.
  4. Press Menu, navigate to Template Settings, and turn off the Template Mode setting.
  5. Press the Menu button.
    Brother QL-820NWB label printer LCD display controls with the menu button highlighted.
  6. Use the arrow buttons to navigate the label printer menu.
    Brother QL-820NWB label printer LCD display controls with the up and down menu navigation buttons highlighted.
  7. Scroll down to the WLAN (5/7) settings and press OK.
    Brother QL-820NWB label printer LCD display showing the WLAN menu. Brother QL-820NWB label printer LCD display controls with the OK button highlighted.
    1. Select WLAN On and press OK .
      Brother QL-820NWB label printer LCD display showing the WLAN menu with the WLAN activated.
    2. In the Network Mode menu items, select Infrastructure Mode and press OK.
      Brother QL-820NWB label printer LCD display showing the WLAN network mode menu. Brother QL-820NWB label printer LCD display showing the WLAN network mode menu with Infrastructure Mode selected.
  8. Scroll down to Infra Manual Setting and press OK.
    Brother QL-820NWB label printer LCD display showing the WLAN network mode menu with Infra Manual Setting selected.
    1. After the search completes, scroll down and select your Wi-Fi network from the Service Set Identifier (SSID) list and press OK.
      Brother QL-820NWB label printer LCD display showing the SSID menu with a Wi-Fi network selected.
      Typically this network is a Wi-Fi network with AirPrint enabled.
    2. When prompted, enter the Wi-Fi password.
  9. Navigate to WLAN Status and press OK to verify your Wi-Fi network status and IP address.
    Brother QL-820NWB label printer LCD display showing the WLAN menu with WLAN Status selected. Brother QL-820NWB label printer LCD display showing the Infrastructure Mode menu including connection details and status. Brother QL-820NWB label printer LCD display showing the Infrastructure Mode menu including Subnet, Gateway, and MAC address connection details.
    Make a note of the SSID (Wi-Fi network) and IP Addr (Label Printer IP) for later use.
    • The SSID is used to verify that you are on the same Wi-Fi network as the ClearID Self-Service Kiosk iPad.
    • The IP address is used later when selecting a label printer to verify you have the correct printer.
  10. Select your Wi-Fi label printer.