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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
Configuring the Self-Service Kiosk label printer for Ethernet mode (Brother TD-4550DNWB)
To ensure maximum connection stability and support multiple kiosks from a single device, you must configure the hardwired Ethernet settings on the Brother TD-4550DNWB label printer for Genetec ClearID™.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
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Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
  - Configuring the Self-Service Kiosk label printer for Bluetooth mode (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer for Wi-Fi mode (Brother TD-4550DNWB)
    To enable wireless badge printing for high-traffic areas, you must configure the Wi-Fi network settings using the Brother TD-4550DNWB physical interface and link the device to Genetec ClearID™.
  - Configuring the Self-Service Kiosk label printer for Ethernet mode (Brother TD-4550DNWB)
    To ensure maximum connection stability and support multiple kiosks from a single device, you must configure the hardwired Ethernet settings on the Brother TD-4550DNWB label printer for Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Configuring the Self-Service Kiosk label printer for Ethernet mode (Brother TD-4550DNWB)

2026-05-07

To ensure maximum connection stability and support multiple kiosks from a single device, you must configure the hardwired Ethernet settings on the Brother TD-4550DNWB label printer for Genetec ClearID™.

What you should know

One label printer can support up to five self-service kiosks

Important:

Do not connect this product to any LAN connection that is subject to overvoltages.

Procedure

Plug printer AC adapter into a power outlet and connect the power lead to the label printer.
Make sure that the printer is turned OFF before connecting the LAN cable.
Connect a LAN cable to the LAN port on the back of the printer.
Use a straight-through Category 5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network.
Press the Power button to turn the label printer on.
Press the Menu button.
Use the arrow buttons to navigate the label printer menu.
From the label printer Settings menu, turn OFF WLAN (Wi-Fi).
From the label printer Settings menu, turn OFF Bluetooth.
Scroll down to the Wired LAN (5/8) settings and press OK.
1. Click TCP/IP Settings and select AUTO.
2. Click Wired LAN Status to check your printer.
3. Check your connection Status, IPConfig, and IP Addr.
  
  Make a note of your IP address and other settings for later use when selecting your printer.
Select your label printer (Ethernet).