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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
Configuring the Self-Service Kiosk label printer for Bluetooth mode (Brother TD-4550DNWB)
Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
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Deployment preparation
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Account configuration
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ClearID plugin
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Managing identities and users
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Credential synchronization
Managing sites
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Managing visitors
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Managing areas
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Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
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Connecting to other systems
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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
  - Configuring the Self-Service Kiosk label printer for Bluetooth mode (Brother TD-4550DNWB)
    Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
  - Configuring the Self-Service Kiosk label printer for Wi-Fi mode (Brother TD-4550DNWB)
    To enable wireless badge printing for high-traffic areas, you must configure the Wi-Fi network settings using the Brother TD-4550DNWB physical interface and link the device to Genetec ClearID™.
  - Configuring the Self-Service Kiosk label printer for Ethernet mode (Brother TD-4550DNWB)
    To ensure maximum connection stability and support multiple kiosks from a single device, you must configure the hardwired Ethernet settings on the Brother TD-4550DNWB label printer for Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Glossary

Configuring the Self-Service Kiosk label printer for Bluetooth mode (Brother TD-4550DNWB)

2026-04-29

Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.

What you should know

When using the Brother TD-4550DNWB label printer in Bluetooth printing mode, the following applies:

Each label printer can be paired with only one kiosk.
The label printer must be within 30ft of the kiosk.

Procedure

Plug printer AC adapter into a power outlet and connect the power lead to the label printer.
Press the Power button to turn the label printer on.
Press the Menu button.
Use the arrow buttons to navigate the label printer menu.
1. Select Bluetooth > Bluetooth (On/Off) > On in the settings menu and press OK.
2. Select Bluetooth > Automatic Reconnection (On/Off) > On in the settings menu and press OK.
Pair your Bluetooth label printer with your ClearID Self-Service Kiosk iPad.
1. In the Self-Service Kiosk mobile app, tap Settings ().
2. In the Printing section, tap Bluetooth.
On your iPad, navigate to the Apple Settings icon, tap Settings > Bluetooth .
1. (Optional) If Bluetooth is disabled, tap the slider to enable Bluetooth.
2. Select the correct printer to pair the ClearID Self-Service Kiosk iPad with your printer.
In the Self-Service Kiosk mobile app, tap Settings ().
In the Printing section, check that your Brother TD-4550DNWB printer is displayed.
If the printer is not displayed or Bluetooth is not selected, tap Wi-Fi then tap Bluetooth to trigger discovery again.