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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk iPad
Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
Customizing the Self-Service Kiosk visitor badge logo
You can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Customizing the Self-Service Kiosk configuration
    Configure your site images and kiosk options to customize the choices that are displayed to visitors using your Genetec ClearID™ Self-Service Kiosk during the check-in or check-out process. Customization can include company logos, kiosk themes, and customer-specific welcome and assistance messages.
  - Customizing the Self-Service Kiosk visitor badge logo
    You can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.
  - Adding visitor compliance documents to the Self-Service Kiosk
    For sites with special requirements, Account administrators and Site owners can upload documents like non-disclosure agreements, waivers, and more for visitors to sign when checking in using the Self-Service Kiosk.
  - Activating badge reprinting
    As a Site owner, you can activate badge reprinting so that visitors can reprint lost or damaged temporary badges from the ClearID Self-Service Kiosk.
  - Disabling visitor photo during check-in
    For sites where visitor privacy is crucial, Site owners can disable photo-taking during visitors check-in at the ClearID Self-Service Kiosk.
  - Activating visitor photo retention
    As a Site owner you can activate visitor photo retention to save photos of visitors taken during check-in to the Genetec ClearID™ web portal. You can access saved visitor photos for incident management and auditing purposes.
- Mobile operator check-in
  Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.
- Configuring mobile operator check-in
  Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk license, kiosk, and accessory options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
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Additional resources
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Glossary

Customizing the Self-Service Kiosk visitor badge logo

2025-05-02

You can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.

Before you begin

Configuring the Self-Service Kiosk iPad

Tip:

Ensure that your badge logo images meet the requirements described in the

tooltip on the Images page of the Genetec ClearID™ web portal.

What you should know

Only a site owner or account administrator can customize the visitor badge logo.

Customized Kiosk options changes are synchronized with your kiosk every 60 seconds.

Best Practice:

For optimum results, use transparent .PNG images when customizing your visitor badge logo.

Procedure

In the ClearID web portal, click Organization > Sites .
Search for and select a site.
Click Images.
1. In the Kiosk badge logo section, drag and drop your picture or browse to select a Kiosk badge logo.
  This image is used as the logo on temporary badges printed by the kiosk.
2. Click Save.
  The following example shows a custom badge logo for the kiosk.