Configuring visitor badge settings

2026-05-04Last updated

To allow guests to replace lost or damaged temporary badges and to customize labels that identify visitor types, Site owners can configure visitor badge settings in Genetec ClearID™.

Before you begin

Configure a visit profile for your site

What you should know

  • When Allow badge re-printing is enabled, visitors can reprint their temporary badges by accessing their visit information on a Self-Service Kiosk.
  • Visitor QR codes configured as credentials should only give access to non-secure areas.

Procedure

  1. In the Genetec ClearID™ web portal, click Organization > Site > Visitor management .
  2. Select a visit profile from the list.
  3. Under General profile settings, expand Kiosk badge configuration.
  4. In the Label printed on badge field, enter a label to display on badges that use this visit profile.
    For example, the Visitor profile might display "Visitor" on badges, while the Contractor profile might display "Contractor".

    Badge labels can contain up to 20 characters.

    Sample ClearID badges with custom contractor and visitor labels.
  5. Enable Allow badge re-printing.
  6. Click Save.
The Reprint button is activated on the Self-Service Kiosk and is displayed after a valid visit is found.
The Confirmation page in the Genetec ClearID Self-Service Kiosk showing the reprint badge option.