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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk iPad
Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
Customizing the Self-Service Kiosk configuration
Customize the appearance and behavior of the Genetec ClearID™ Self-Service Kiosk to enhance your visitor experience. You can configure kiosk themes, logos, and personalized welcome or assistance messages shown during check-in and check-out.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
  - Customizing the Self-Service Kiosk configuration
    Customize the appearance and behavior of the Genetec ClearID™ Self-Service Kiosk to enhance your visitor experience. You can configure kiosk themes, logos, and personalized welcome or assistance messages shown during check-in and check-out.
  - Customizing the Self-Service Kiosk visitor badge logo
    Site owners and Account administrators can customize the visitor badge logo image that is used on temporary badges or visitor badges printed by the kiosk.
- Mobile operator check-in
  Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.
- Configuring mobile operator check-in
  Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk license, kiosk, and accessory options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Customizing the Self-Service Kiosk configuration

2025-10-31

Customize the appearance and behavior of the Genetec ClearID™ Self-Service Kiosk to enhance your visitor experience. You can configure kiosk themes, logos, and personalized welcome or assistance messages shown during check-in and check-out.

Before you begin

Ensure that your welcome screen images have a resolution of 1440x360 and a maximum file size of 1024 KB.

What you should know

Only Site owners and Account administrators can customize the kiosk configuration options.
Any changes made to kiosk options are synchronized with your kiosk every 60 seconds.

Best Practice:

For optimum results, use transparent .PNG images when customizing your welcome screen image.

Procedure

In the ClearID web portal, click Organization > Sites .
Search for and select a site then click the Visitor management tab.
In the Check-in options section, select the options to display when visitors check in or out.
Enable or disable check-in methods: QR code, ID, and email.
(Optional) In the Kiosk theme section, customize the look of the kiosk.
1. Choose a theme:
  
  Genetec ClearID™ classic
  
  Default background (HEX code 35768D) with no accent color.
  
  White
  
  White background with custom accent color to match your corporate branding.
2. If you selected White, select an accent color for buttons and heading text.
  
  The following example shows the white theme with a blue accent color.
(Optional) In the Kiosk welcome screen section, upload an image to use as company name or logo for the kiosk.
The following example shows the welcome screen with a custom logo image:
Click Save.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.