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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Configuring the Self-Service Kiosk iPad
To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
Customizing the Self-Service Kiosk configuration
To reflect brand identity and provide clear visitor guidance, you can customize the kiosk interface, including logos, background colors, and greeting text.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  To enable on-site visitor check-in, you must link the physical iPad to the Genetec ClearID™ self-service portal using a unique activation code..
  - Customizing the Self-Service Kiosk configuration
    To reflect brand identity and provide clear visitor guidance, you can customize the kiosk interface, including logos, background colors, and greeting text.
  - Customizing the Self-Service Kiosk visitor badge logo
    To ensure brand consistency on printed credentials, Site owners and Account administrators can customize the visitor badge logo in the Genetec ClearID™ web portal.
- About mobile operator check-in
  To accelerate visitor processing at large events and reduce kiosk wait times, operators such as receptionists and security guards can check visitors in and out of sites using the mobile application for Genetec ClearID™.
- Configuring mobile operator check-in
  To enable high-speed visitor processing at large events, you must link mobile devices to the Genetec ClearID™ portal using a unique activation code.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  To enable the physical printing of visitor badges during the check-in process, you must configure the Brother label printer connection for the Genetec ClearID™ Self-Service Kiosk.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  To enable high-volume badge printing for visitor check-ins, you must configure the Brother TD-4550DNWB label printer connection in Genetec ClearID™.
- Selecting a Self-Service Kiosk label printer
  To enable badge printing for on-site visitors, you must select and link the configured label printer within the Genetec ClearID™ Self-Service Kiosk mobile application.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This can be done after the initial setup or when replacing the label roll.
- Resetting the Self-Service Kiosk mobile app
  To resolve persistent hardware connectivity issues or reassign a device to a new site, you can perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile application.
- Self-Service Kiosk options
  The Genetec ClearID™ Self-Service Kiosk hardware options include various mounting frames and label printer accessories designed to accommodate different physical lobby environments and mounting requirements.
- Identity document types
  The identity document types reference provides a comprehensive list of the government-issued identification, including passports, driver's licenses, and national ID cards that are supported for automated scanning and verification by the Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Customizing the Self-Service Kiosk configuration

2026-05-07

To reflect brand identity and provide clear visitor guidance, you can customize the kiosk interface, including logos, background colors, and greeting text.

Before you begin

Ensure that your welcome screen images have a resolution of 1440x360 and a maximum file size of 1024 KB.

What you should know

Only Site owners and Account administrators can customize the kiosk configuration options.
Any changes made to kiosk options are synchronized with your kiosk every 60 seconds.
For optimum results, use transparent .PNG images when customizing your welcome screen image.

Procedure

In the ClearID web portal, click Organization > Sites .
Search for and select a site then click the Visitor management tab.
In the Check-in options section, select the options to display when visitors check in or out.
Enable or disable check-in methods: QR code, ID, and email.
(Optional) In the Kiosk theme section, customize the look of the kiosk.
1. Choose a theme:
  
  Genetec ClearID™ classic
  
  Default background (HEX code 35768D) with no accent color.
  
  White
  
  White background with custom accent color to match your corporate branding.
2. If you selected White, select an accent color for buttons and heading text.
  The following example shows the white theme with a blue accent color.
(Optional) In the Kiosk welcome screen section, upload an image to use as company name or logo for the kiosk.
The following example shows the welcome screen with a custom logo image:
Click Save.

Example

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.