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ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Self-Service Kiosk options
Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
Kiosk floor stand
Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk floor stand dimensions, mounting, and features.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
  - Kiosk floor stand
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk floor stand dimensions, mounting, and features.
  - Kiosk floor stand printer shelf
    Use the following information to help you understand the dimensions and features of the printer shelf for the Genetec ClearID™ Self-Service Kiosk floor stand.
  - Kiosk tabletop stand
    Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk tabletop stand dimensions, mounting, and features.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Kiosk floor stand

2023-11-02

Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk floor stand dimensions, mounting, and features.

ClearID Self-Service Kiosk floor stand.

Note: Depending on your check-in requirements, the ClearID Self-Service Kiosk iPad housing can be configured on this floor stand for use in either Portrait or Landscape mode.

Floor stand dimensions

The following diagram illustrates the floor stand dimensions including the height and footprint of the stand.

Diagram of the ClearID Self-Service Kiosk floor stand showing the height and footprint dimensions.

¹ Mount supports any tablet enclosure with a standard VESA mount (100mm x 100mm) or a 90° degree rotation adapter.

² Removable signage panel (included).

³ Removable cover provides access to the storage area for the power supply.

Floor mount

The following diagram illustrates the floor mount dimensions and underside view of the kiosk floor stand.

Diagram of the ClearID Self-Service Kiosk floor stand floor mount showing dimensions.

¹ Opening for power supply cable.

² 4x floor mounting holes for 0.25inch or 6mm screw hardware (not included) used to secure the floor stand to the floor surface.

Floor stand features

The floor stand includes the following features:

Free standing or floor mount option.
The mount supports any tablet enclosure with a standard VESA mount (100mm x 100mm).
Tablet power supply can be stored in the base.
Tablet power cable can be concealed in the legs.
The enclosure mounting surface can be rotated 90° degrees. This rotation function means that the iPad housing can be orientated on this floor stand for use in either Portrait or Landscape mode.

iPad enclosure

The following diagram illustrates the floor stand iPad enclosure dimensions.

Diagram of the ClearID Self-Service Kiosk floor stand mount showing dimensions.

¹ 4x holes for mounting iPad enclosure to floor stand.

² Opening for power supply cable.