In Genetec ClearID™, SMS alerts are automatically sent to visitor hosts when visitors
check in. To give hosts more relevant check-in details, Site owners can customize SMS alerts
with information from visit events.
What you should know
ClearID uses a default message when there isn't a custom SMS alert:
{VisitorFirstname} {VisitorLastname} has arrived for {VisitEventName}.
{VisitorEmail}
Custom SMS alerts can contain up to 250 characters.
Procedure
Click Organization
> Sites
Search for and select a site, then click the Notifications
tab.
In the Visitor check-in SMS section, type a message for the SMS
alert.
Select a tag to insert the corresponding field in the text of the alert. Fields pull
information from visit events. For example, Device name inserts the
name of the kiosk the visitor used to check in.
In buildings with Self-Service Kiosks
placed in multiple locations, name your devices according to where they're
located.
